Head of Transformation

6 months ago

London, United Kingdom PIB Group Full time

Job Advert

**The Role**:
The Underwriting and Schemes (U&S) divisions within PIB are looking to deliver significant change across a large and diverse portfolio both in the UK and Europe. This includes a mixture of business transformation, technology, migration and integration projects. Working across a complex and evolving environment with direct contact with senior stakeholders.

U&S are seeking an experienced Head of Transformation who is comfortable working at both detailed and strategic levels and who will rise to the challenges and opportunities associated with working in an acquisition led company.

As Head of Transformation for U&S, you will oversee a digital, integration and data driven roadmap in partnership with the business, IT and Marketing to enable innovation, the deployment of new business models, the implementation of new technology and migration of processes to a robust target state operating model. The programs of work are largely in initiation, so there is a real opportunity for a seasoned change professional to shape the book of work from the ground up.

**Responsibilities**:

- Deliver tangible, quality change both via “BAU” initiatives and larger technology driven programs
- Ability to align initiatives with broader corporate and divisional strategy
- Insight and experience depth sufficient to opine on feasibility, and suss out issues at inception, to forego downstream, costly and time sensitive implementation issues
- Hands on approach to the role, able to get programs off the ground while filling in needed resource footprint
- Able to communicate broad strokes change vision to senior executives, and drop down into detail on issues and specific project challenges as needed
- Ensure scope is clearly defined and that project deliverables meet the business requirements and project objectives.
- Third party engagement and product management, including experience around vendor engagements and transition to BAU Target Operating Models
- Create, contribute to, and ensure there is a valid Business Case for all projects and initiatives.
- Manage vendor-based service providers.
- Oversee a robust ROI based benefits tracking process, satisfying commercial targets within the division and group standards around evidencing benefits realisation
- Proactively manage issues to resolution, initiating corrective action as necessary to ensure the project remains on schedule and budget.
- Deliver effective change and configuration management through change control procedures and approvals.
- Steer change, technology and business people to bring them to an aligned approach and execution plan for delivery.
- Identify, evaluate, and document risks to delivery.
- Develop action plans with associated budget to prevent or mitigate risks to minimize impact to project success.
- Manage Third Party Risk.
- Identify and prioritize key stakeholder relationships clearly communicating and managing expectations throughout the project lifecycle.
- Commercially manage any third party suppliers, ensuring quality delivery within budget and schedule, and a high quality transition to BAU Operations
- Escalate to senior stakeholders, with judgement, when senior engagement is required to unblock progress
- Manage the delivery, as required, of standard artefacts. (RAID logs, Plans, Workbook etc)
- Manage the provision of timely management reporting via Project Status Reports and project summaries as required.
- Ensure projects are formally reviewed and closed.
- Work at all times lawfully and in accordance with pre-defined regulatory, compliance and financial requirements, e.g. Data Protection, Health and Safety, FCA Standards adhering to group/company policy, processes and control frameworks.
- Able to work with senior stakeholders to ensure alignment, buy-in, and accountability across a large book of work
- Organized with the ability to prioritize and allocate workloads where necessary across the change team, managing resource constraints and dependencies.
- Communicates fluently, orally and in writing, and can present complex information to both technical and nontechnical audiences when engaging with colleagues, users/customers, suppliers and partners.
- Applies a methodical approach to routine and moderately complex issue definition and resolution, facilitates, and develops creative thinking concepts or finds innovative ways to approach a deliverable. Uses discretion in identifying and responding to complex issues, determining when they should be escalated to a higher level.
- Makes clear informed decisions which stand up to scrutiny.
- Absorbs new information when presented and applies it effectively.

**Experience**:

- Proven track record of delivering multiple projects concurrently. 10 years of large program management experience, preferably in insurance, financial services or a regulated environment.
- Successful delivery of vendor-based solutions into a BAU Target Operating Model, especially Digital Transformatio

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