Guest Services Assistant
7 months ago
Job description
Are you passionate about customer service?
We are looking for an enthusiastic Hotel Receptionist\Guest Services Assistant with a passion for making people smile Your role will be to take responsibility for the delivery of the best service possible to our guests. You will take pride and ownership in the guest journey from the point of booking, to checkout & beyond
**What you will need**
To be a successful Guest Services Assistant, you must be able to demonstrate that you can multitask effectively as part of a reception or food & beverage team and have a knowledge of the fundamentals of good hospitality.
As a Guest Services Assistant, you will assist in daily Front Office/ Food & Beverage operations and work with customers and Guests to serve their needs and provide an excellent customer service experience.
A Guest Services Assistant, is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
- Assist the Duty Manager with daily Front Office/ Food & Beverage operations
- Provide prompt service and actively seek opportunities to drive Guest satisfaction
- Ensure that you are fully aware of any relevant feedback from either Guests/ other departments
- Manage, resolve or escalate any and all Guest complaints quickly
- Ensure all access to the hotel is secure as required by hotel policy and procedure.
- Ensure a high level of product knowledge of the hotel and the local area
- Respond to guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction, as needed
- Receive, input, retrieve and relay messages to guests, as needed
**What’s in it for you?...**
- Hourly rate up to £9.50 per hour.
- Full and part time hours available to suit
- Full training will be provided
- Uniform provided
- A supportive working environment
- Free meals on duty
- 28 days holiday allowance
- Paid breaks
- Discounts in the food & beverage outlets
- Incentive schemes
- Hotel discounts worldwide for you, your family & your friends.
**Job Types**: Full-time, Part-time, Permanent, Apprenticeship
Pay: £11.53 per hour
Expected hours: No more than 39 per week
**Benefits**:
- Company pension
- Discounted or free food
- Employee discount
- On-site gym
- Sick pay
Flexible Language Requirement:
- English not required
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
Work Location: In person
-
Hotel Receptionist
7 months ago
Torquay, United Kingdom Hampton by Hilton Torquay Harbour Full timeAre you passionate about customer service? We are looking for an enthusiastic Hotel Receptionist\Guest Services Assistant with a passion for making people smile! Your role will be to take responsibility for the delivery of the best service possible to our guests. You will take pride and ownership in the guest journey from the point of booking, to checkout &...
-
Resort Guest Service Specialist
1 month ago
Torquay, Torbay, United Kingdom Leisure Co. Full timeVacation Experience SpecialistWe are seeking a skilled and enthusiastic individual to join our team as a Vacation Experience Specialist. As a key member of our team, you will be responsible for delivering exceptional guest services at resort locations.Salary and BenefitsThe estimated annual salary for this role is $60,000-$70,000, depending on location and...
-
Guest Experience Specialist
4 weeks ago
Torquay, Torbay, United Kingdom Livermead House Hotel Full timeThe Livermead House Hotel is looking for a reliable and hardworking Housekeeper to join our friendly and dynamic Housekeeping Team.The successful candidate will be responsible for maintaining exceptional standards of cleanliness in our guest rooms and public areas, ensuring a comfortable and enjoyable stay for our guests.Main responsibilities include:Swiftly...
-
Guest Experience Advisor
7 months ago
Torquay, United Kingdom Parkdean Resorts Full time**Guest Experience Advisor** **Torquay holiday park, kingskerswell road, tq2 8ju **Are you a fun loving people person looking for a career with a little more life? Join us as a Guest Experience **Advisor**, where guest experience comes first and creating amazing memories is second nature.** No experience? No worries! As long as you bring the passion and...
-
Customer Service Ambassador
4 weeks ago
Torquay, Torbay, United Kingdom Daish's Holidays Full timeWe are seeking a Customer Service Ambassador to join our team at Daish's Hotels, offering a competitive salary of up to £11.69 per hour after a probation period. This role involves meeting, greeting, and attending to the needs of guests to ensure an exceptional customer service experience. The ideal candidate will build strong relationships with guests,...
-
Customer Service Assistant
1 month ago
Torquay, Torbay, United Kingdom Daish's Holidays Full timeWe are recruiting for a Bar Attendant to join our team at Daish's Holidays. As a key member of our team, you will be responsible for delivering exceptional customer experiences, working closely with our guests to understand their needs and preferences.The successful candidate will receive a competitive salary of £6.9 per hour, rising to £7.2 after a...
-
Service Delivery Expert
4 weeks ago
Torquay, Torbay, United Kingdom Bistrot Pierre Full timeService Delivery ExpertBistrot Pierre is looking for a highly motivated and friendly individual to join our team as a Waiting Team Member in Torquay. As a key member of our team, you will play an integral part in delivering exceptional customer experiences that meet or exceed our guests' expectations.About the RoleYou will be responsible for delivering...
-
Restaurant Assistant
2 weeks ago
Torquay, United Kingdom Alfa Leisureplex Full time**Alfa Leisureplex Group **has an opportunity** **for a full time **Restaurant Assistant **to join the team at our** Metropole Hotel, Torquay.** **.** **What is the role**: As a Restaurant Assistant you will serve hotel guests breakfast, lunch and diner, whilst ensuring service stations and tables are kept clean and tidy. You will be required to ensure...
-
Hospitality Assistant
3 weeks ago
Torquay, Torbay, United Kingdom Creativetorbay Full timeCatering Assistant PositionWe are looking for a motivated and enthusiastic Catering Assistant to join our team at the Princess Theatre.Our Bistros offer pre-show meals and drinks in our largest UK theatres. This role involves working across bar, table service, and kitchen roles, making it ideal for those who enjoy working at a fast pace.As a Catering...
-
Service Host/Hostess
3 weeks ago
Torquay, Torbay, United Kingdom Daish's Holidays Full timeWe are looking for a charismatic Service Host/Hostess to provide exceptional customer service at Daish's Holidays. As a key ambassador for our brand, you will be responsible for creating a warm and welcoming atmosphere for our guests.The ideal candidate will have excellent communication skills, a friendly demeanor, and the ability to multitask in a...
-
Bar Service Provider
3 weeks ago
Torquay, Torbay, United Kingdom Daish's Holidays Full timeWe are seeking a skilled Bar Service Provider to join our team at Daish's Holidays. As a key member of our hospitality team, you will be responsible for delivering exceptional service to our guests.The successful candidate will have excellent communication skills and the ability to work effectively in a fast-paced environment. They will also be able to...
-
Nighttime Hospitality Assistant
4 weeks ago
Torquay, Torbay, United Kingdom Daish's Holidays Full timeBecome a Nighttime Hospitality Assistant with Daish's Holidays and enjoy a unique opportunity to work in a fast-paced and dynamic environment.About the RoleAs a Nighttime Hospitality Assistant, you will be responsible for ensuring the security of the building while our guests are asleep, as well as undertaking front of house duties and maintaining a safe...
-
Dining Room Assistant
4 weeks ago
Torquay, Torbay, United Kingdom Daish's Holidays Full timeDining Room AssistantWe are seeking a skilled and friendly Dining Room Assistant to join our team at Daish's Holidays. As a key member of our hospitality staff, you will play a vital role in ensuring our guests receive exceptional service and have an enjoyable dining experience.The successful candidate will be responsible for taking orders, serving food and...
-
Dining Services Team Associate
4 weeks ago
Torquay, Torbay, United Kingdom Creativetorbay Full timeRestaurant Assistant WantedOur Bistros at the Princess Theatre are looking for a reliable and efficient Restaurant Assistant to support our team in delivering top-notch dining experiences.As a Restaurant Assistant, you will work closely with colleagues to provide excellent customer service, manage inventory, and maintain a clean and organized workspace.With...
-
Assistant Housekeeper
2 weeks ago
Torquay, United Kingdom TLH Leisure Resort Full time**Assistant Housekeeper** It’s an exciting time to join our TEAM at TLH Leisure Resort, which includes the TLH Derwent, TLH Victoria, TLH Toorak, and TLH Carlton Hotels. We’re on a mission to be the Number One choice for all Hotel Based Leisure in Torquay with an ambition to be busy 365 days a year! Our Star-studded team is the key to delivering our...
-
Customer Service Host
4 weeks ago
Torquay, Torbay, United Kingdom Daish's Holidays Full timeAbout UsDaish's Holidays is a fast-growing family-run holiday operator with 12 stunning hotels across the UK and luxury coaches.We provide clean and comfortable accommodation, good food, great entertainment, and friendly service to our guests.Our company values customer satisfaction and strives to deliver best value for money holidays.We are industry leaders...
-
Restaurant Assistant
7 months ago
Torquay, United Kingdom Alfa Leisureplex Full timeAlfa Leisureplex Group has an opportunity for a** Restaurant Assistant **to join the team at **The Metropole Hotel, Torquay.** **Restaurant Assistant working hours**: As a **Restaurant Assistant** you will work** 20 - 25 hours per week**, including weekends & split shifts with an hourly rate of** **£12.00 - Regardless of age!** **Being a Restaurant...
-
Customer Experience Assistant
4 weeks ago
Torquay, Torbay, United Kingdom The Imperial Torquay - Restaurant Full timeWe are seeking a friendly and attentive individual to join our team as a Customer Experience Assistant at The Imperial Torquay - Restaurant. As a vital member of our front-of-house team, you will be responsible for delivering exceptional customer service and ensuring that our guests have an enjoyable stay.About Our Family of Hotels:The Imperial Torquay is...
-
Bar Assistant
2 weeks ago
Torquay, United Kingdom Alfa Leisureplex Full time**Alfa Leisureplex Group **has an opportunity** **for a full time **Bar Assistant **to join the team at our** Regina Hotel, Torquay.** **Role Responsibilities**: The main function of this role will include serving drinks whilst operating and cleaning bar equipment. It is important that the bar areas are clean, tidy and secure at all times. You will be...
-
Food Service Team Member
4 weeks ago
Torquay, Torbay, United Kingdom Daish's Holidays Full timeWe are looking for a talented Food Service Team Member to join our team at Daish's Holidays. As a key member of our hospitality team, you will be responsible for ensuring that our guests receive exceptional service and enjoy their dining experience.You will be working in a fast-paced environment, communicating effectively with kitchen staff to meet guest...