Operations Executive

4 days ago


London, United Kingdom Your Golf Travel Full time

Part of the Palatinate Group, Your Golf Travel is the World's largest golf travel business, offering golf breaks and golf holidays to over 3,000 destinations in 22 countries throughout the UK, Ireland, Europe and the Rest of the World. Since our inception in 2004 we have experienced rapid growth and are now a team of over 150 based out of our London and Brighton offices. Along the way we have built some truly amazing relationships with our suppliers and customers, have developed a huge range of incredible travel products and experiences, won countless awards...and we are just getting started
What makes us unique? Our people. Our employees are the life of our business and by joining our team you will become part of the most talented, ambitious passionate, collaborative and entrepreneurial team in golf travel as we continue to make huge waves in the market and further our position as the world’s leading golf travel company.

*
The Role*

We are currently expanding our team and are looking for a number of Operations Executives to join us in our journey for customer success. As the world's leading golf travel tour operator we pride ourselves on being number one. With this in mind, our customers deserve to receive first-class service to match.

Key Responsibilities will include:

- Establishing and maintaining high standards across the department
- Ensuring a high level of accuracy and attention to detail on all bookings and amendments
- Ensuring the completion of customer requests in accordance with the set SLA's
- Ensure compliance with all business operating procedures
**Requirements**:

- Previous experience of working in a call centre in either customer service or service related role
- Knowledge of travel regulations will be advantageous
- Polite, professional and enthusiastic telephone manner
- Excellent problem solving skills
- G-Suite experience an advantage
**Benefits**
- Salary £22,000 to £24,000 per annum depending on experience
- Structured training and personalised development plans
- Honest feedback and coaching sessions
- Familiarisation trips to our venues in the UK and overseas
- Discounts on our golf holidays, flights, hotels, airport parking and VIP airport lounges
- Great partner discounts with brands including Taylormade, UnderArmour, Ping
- Subsidised gym membership
- Employee Assistance Programme (EAP)
- 25 days annual leave



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