Payments and Service Expert

7 months ago

York, United Kingdom Hiscox Full time

Job Type:
Permanent

Build a brilliant future with Hiscox

You will act as the key point of contact on any payment related queries and will be involved in offering front line assistance over the phone to customers, staff and Brokers. There will be a requirement to flag any system or training related issues that are identified. In addition you will offer operational support to the wider Service Delivery teams, including dealing with service related requests and managing printing and postal activities.

This role will mainly be focused on requests relating to the printing and postal activities of the UK business.

Key responsibilities:
- Managing printing and postal activities for the Direct and Broker business-
- Handling of payment queries across the UK Retail business-
- Payments related workflow activities-
- Quality check on automated controls and measures and corrections of any failures-
- Analyse payment data to ensure customer payments and refunds have been processed successfully-
- Working with the central finance team in Lisbon to handle accounting queries-
- Data cash administration - verifying transaction and correction of erroneous entries-
- Recording and reporting any system failures to the Operations Support Team-
- Monitor and report human error trends to team manager-
- Service related tasks supporting the Direct businessPerson specification:
- Strong attention to detail-
- Analytical skills-
- Strong Mathematical skills-
- A creative problem solver-
- Highly resilient and the ability to remain calm under pressure-
- Customer focused-
- Strong communication skills-
- Organisational skills- Diversity and flexible working at Hiscox_
- At_ _Hiscox we care about our people. We hire the best people for the _job_ and _we’re_ committed to diversity and creating a truly inclusive culture, which we believe drives success. We also understand that working life _doesn’t_ always have to be ‘nine to five’ and we support flexible working wherever we can. No promises, but please chat to our resourcing team about the flexibility we could offer for this role._
- Work with amazing people and be part of a unique culture_

  • Sales Representative

    1 month ago

    York, York City, United Kingdom Card Industry Professionals Full time

    Unlock Your Earning Potential in Payments TechnologyAt Card Industry Professionals, we're at the forefront of innovation in payments technology, and we're looking for a talented Field Sales Representative to join our team.As a Field Sales Representative, you'll be responsible for building strong relationships with businesses to understand their payment needs...

  • Sales Representative

    1 month ago

    York, York City, United Kingdom Card Industry Professionals Full time

    Unlock Your Earning Potential in Payments TechnologyAt Card Industry Professionals, we're at the forefront of innovation in payments technology, and we're looking for a talented Field Sales Representative to join our team.As a Field Sales Representative, you'll be responsible for building strong relationships with businesses to understand their payment needs...

  • Sales Representative

    4 weeks ago

    York, York City, United Kingdom Card Industry Professionals Full time

    Unlock Your Earning Potential in Payments TechnologyAt Card Industry Professionals, we're at the forefront of innovation in payments technology, and we're looking for a talented Field Sales Representative to join our team.As a Field Sales Representative, you'll be responsible for building strong relationships with businesses to understand their payment needs...

  • Sales Representative

    4 weeks ago

    York, York City, United Kingdom Card Industry Professionals Full time

    Unlock Your Earning Potential in Payments TechnologyAt Card Industry Professionals, we're at the forefront of innovation in payments technology, and we're looking for a talented Field Sales Representative to join our team.As a Field Sales Representative, you'll be responsible for building strong relationships with businesses to understand their payment needs...

  • Service Level Specialist Iii

    5 months ago

    York, United Kingdom Global Payments Full time

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....

  • Business Technical Services Specialist

    4 weeks ago

    York, York City, United Kingdom Global Payments Full time

    Business Technical Services Analyst RoleAt Global Payments, we are seeking a highly skilled Business Technical Services Analyst to join our team. As a key member of our organization, you will play a critical role in providing technical support to our clients and their Business Account/Relationship Managers.Key ResponsibilitiesProvide technical support to...

  • Business Technical Services Specialist

    4 weeks ago

    York, York City, United Kingdom Global Payments Full time

    Business Technical Services Analyst RoleAt Global Payments, we are seeking a highly skilled Business Technical Services Analyst to join our team. As a key member of our organization, you will play a critical role in providing technical support to our clients and their Business Account/Relationship Managers.Key ResponsibilitiesProvide technical support to...

  • Business Technical Services Specialist

    4 weeks ago

    York, York City, United Kingdom Global Payments Full time

    Business Technical Services Analyst RoleGlobal Payments is seeking a skilled Business Technical Services Analyst to join our team. As a key member of our organization, you will be responsible for providing technical support to assigned clients and their respective Business Account/Relationship Managers.Key ResponsibilitiesProvide technical support to...

  • Business Technical Services Specialist

    4 weeks ago

    York, York City, United Kingdom Global Payments Full time

    Business Technical Services Analyst RoleGlobal Payments is seeking a skilled Business Technical Services Analyst to join our team. As a key member of our organization, you will be responsible for providing technical support to assigned clients and their respective Business Account/Relationship Managers.Key ResponsibilitiesProvide technical support to...

  • Payment Solutions Specialist

    3 weeks ago

    York, York City, United Kingdom Card Industry Professionals Full time

    Unlock Your Earning Potential in Payments TechnologyCIP is a leading provider of payment solutions, offering a range of acquirer products, payments hardware, and software integrations. We're seeking a motivated Field Sales Professional to join our team and help businesses thrive in the payments industry.Key Responsibilities:Develop and maintain a sales...

  • Recruitment and HR Administrator

    5 months ago

    York, United Kingdom Global Payments Full time

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....

  • Scrum Master

    5 months ago

    York, United Kingdom Global Payments Full time

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....

  • Platform Solutions Expert

    3 weeks ago

    York, York City, United Kingdom TSYS Card Tech Services Ltd - Cyprus Full time

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....

  • Food and Beverage Service Expert

    5 months ago

    York, United Kingdom Delta Hotels by Marriott York Full time

    Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique - with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting...

  • Service Level Specialist Iii

    5 months ago

    York, United Kingdom Global Payments (Beamery) Full time

    **Description**: **Job Title**:Service Level Specialist III **Location**:York **Salary**:£25,100 **Summary of Role**: **What part will you play?** - Ensures that the Service Level Management process and working practices are effective and efficient - Gathers, analyzes and interprets a wide variety of data. Utilize various data management tools, Compile...

  • Platform Solutions Expert

    1 month ago

    York, York City, United Kingdom TSYS Card Tech Services Ltd - Cyprus Full time

    Job Title: Platform Solution ConsultantTSYS Card Tech Services Ltd - Cyprus is seeking a highly skilled Platform Solution Consultant to join our International Strategic Business Development team. As a key member of the team, you will play a pivotal role in planning and implementing PRIME strategic business development objectives.Key Responsibilities:Provide...

  • Platform Solutions Expert

    1 month ago

    York, York City, United Kingdom TSYS Card Tech Services Ltd - Cyprus Full time

    Job Title: Platform Solution ConsultantTSYS Card Tech Services Ltd - Cyprus is seeking a highly skilled Platform Solution Consultant to join our International Strategic Business Development team. As a key member of the team, you will play a pivotal role in planning and implementing PRIME strategic business development objectives.Key Responsibilities:Provide...

  • F&b Service Expert

    5 months ago

    York, United Kingdom Marriott International, Inc Full time

    **Additional Information** Salary: £11.44 per hour. **Job Number** 24090713 **Job Category** Food and Beverage & Culinary **Location** Delta Hotels York, Tadcaster Road, York, England, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about putting...

  • Casual Event Service Expert

    2 weeks ago

    York, United Kingdom Delta Hotels by Marriott York Full time

    POSITION SUMMARYOur jobs aren't just about serving guests during a banquet or event. Instead, we want to build an experience that is memorable and unique. Our Guest Event Experts are skilled in a wide range of event functions with responsibility for making sure the event is well-executed from start to finish. Whether setting up or breaking down the...

  • Steak Service Expert

    3 weeks ago

    York, York City, United Kingdom Miller & Carter Full time

    About the Role:We are seeking a skilled Steak Service Expert to join our team at Miller & Carter. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service and ensuring a memorable dining experience for our guests.Key Responsibilities:Greet and serve guests with a warm and welcoming smile.Maintain the...