Registrar of Births, Deaths, and Marriages

2 months ago


London Borough of Hounslow, United Kingdom London Borough of Hounslow Full time

Job description

Would you like to be a part of The London Borough of Hounslow, whose diverse workforce are committed to making a positive difference for our residents and visitors by ensuring the quality of our services are maintained to a high standard?

Hounslow Council is an outstanding council serving an outstanding borough. With brilliant, visionary leadership, a dynamic Cabinet and a can-do culture, we’ve built strong partnerships across the borough which have transformed how we serve one of London’s most diverse boroughs. Hounslow is the world in one place, full of potential, but a borough hit hard -socially and economically -by Covid-19. We have stepped up for our residents and businesses like never before.

**About The Role**

The Registration, Nationality and Cemeteries service plays a part in some of the most important moments in the lives of our customers. You need to enjoy meeting the public, inspire confidence and deliver exceptional customer service skills.

You will be registering Births and Deaths as well as conducting and registering marriages and civil partnerships at the Register Office and in licenced venues across the borough.

Supporting the Service Manager to transform and modernise these essential services in line with the Council’s vision whilst remaining customer focused and ensuring the high level of service delivery is maintained is an exciting opportunity for the right person.

**Key Responsibilties**

1. To undertake all statutory functions related to the registration of Births, Deaths, Stillbirths, Marriages and Civil Partnerships within the borough. Collect and submit statistical information within required timeframes ensuring that performance targets and all legal requirements are met.

2. To be responsible for the care, confidentiality, security, and maintenance of sensitive information of data, records, registers, computer records and security stock.

3. To deal with people at key stages in their lives, so you must have excellent interpersonal skills, be tactful, articulate and be able to work under pressure with meticulous accuracy and attention to detail.

4. To be responsible for checking marriage/civil partnership schedules. Ensure correct vows are repeated according to law and issue certificates. Register marriage and civil partnership ceremonies in accordance with statute, ensuring high quality and flexible service is delivered to clients on every occasion.

**Your Skills**

1. To demonstrate excellent customer care and interpersonal skills with the ability to communicate effectively across the spectrum of our local community in writing, in person and by telephone.

2. Ability to digest and understand complex statutory information.

3. Competence in maintaining security and confidentiality of records, Maintain accurate account records.

4. The ability to work efficiently and effectively without direct supervision, use initiative and work well in a team environment, must process good presentation skills.

**Professional Qualifications**

1. Experience within a Registration, Nationality and Cemeteries service is desirable but not essential.

2. Ability to travel around the borough to conduct and register civil ceremonies.

3. Experience in public speaking or delivering formal presentations.

**Essential for the Role**

DBS check is required for the role.

**We Harness the Mix**

We value diversity in its broadest sense. We're committed to creating an inclusive culture where everyone is able to be themselves, give of their best and reach their full potential. We believe that a diverse workforce helps us to better understand our communities and deliver the best services for our residents.

**Interviews will be held during week commencing 15th May 2023.


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