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Planned Maintenance Coordintor

4 months ago

Rustington, United Kingdom Personnel Selection Full time

**Role of the Department**

The Service Department supports all sales and is a significant growth area for the business, offering installation, service, commissioning, warranty and customer care to build Customer Relations and provide the best possible service.

**Purpose of the Role**

To coordinate with customers and engineers to organise labour resource and parts for planned maintenance visits. To work closely with the service team to ensure visits run smoothly and efficiently and customers are supplied with a professional service.

**Key Duties and Responsibilities**

Liaise with customers & engineering resource to book visits and receive authorisation; manage the service schedule for planned maintenance. Oversee interaction with clients to ensure all service requirements are met, making note of instances that may needimprovement;
Create service orders and process them through to the service scheduler using appropriate resource, working around other bookings and allowing flexibility for urgent callouts;
Confirm visits with customer and ensure all requirements are met for the customer and our service engineers;
Reserve, order, quote and send relevant parts in preparation for our visits

Chase purchase order requests/ proforma payments for upcoming visits;
Complete customer questionnaires and permits, to produce standard risk assessments/ method statements where required;
Provide team support and cover in times of high work demand and absence. Assisting with re-active callouts and planned maintenance quotations;
To work within the internal systems, updating records to meet the needs of the visit and contract;
To seek opportunities to promote company products and services;
To promote a positive image of the Company, to develop and maintain excellent relationships with key contract customers.

**Skills and experience**

GCSE or equivalent Maths and English - minimum Grade A - C.

NVQ Certificate/Diploma in Customer Service or an equivalent Customer Service Qualification.

Experience with ERP systems, IBS systems and SAP.

Experience of working within a customer support or service role.

Experience of working in an Admin /Co-ordinator based role.

Experience within the HVAC industry, i.e. an engineering services company, facilities maintenance company - scheduling and co-ordinating mobile engineers, organising labour & parts