Account Director

5 days ago


Welwyn Garden City, United Kingdom Bond Recruitment Full time

networking, relationship building - professional relationships Build key stakeholder relationships with relevant Stakeholders for the Client, including the Graphic Service Provider (GSP) andtechnical system provider, Understand the client’s commercial objectives and how they relate to The company ’s business plan - financially and strategically Formulate and communicate client development plans and corresponding resourcing needs back to The companyHO Input in to resourcing plan across internal The company teams SERVICE DELIVERY Delivery of the service to the Client Manage the day to day running of all aspects of the service to ensure the client needs are met Raise the profile and reputation of The companyLabelling with the client, always presenting a professional, friendly and capable face Take reasonable steps to ensure the process is followed by the Client and its suppliers. Identify opportunities to drive continuous improvement, in the current ways of workingof the Client and The company Work closely & collaboratively with the key decision makers in the GSP and technical system provider PLANNING Effectively plan projects to ensure that all volumes are achievable by all stakeholders. Identify any capacity risksto workloads and discuss with the Client as appropriate, as soon any risk has been identified, with potential solutions Identify solutions to resolve issues with projects and where possible ensure the impact these issues are communicated fully to all key stakeholdersinvolved with the process REPORTING Deliver reporting to the client, as to the schedule agreed with the Client Weekly update meetings with the Client to discuss the status of service delivery across the business, raising concerns regarding volumes, categoryissues and any delays Monthly governance reporting Ensure agreed reporting is managed in line with required weekly, monthly and quarterly KPI reporting Line Reports The Account Director will have line management responsibility for 2-3 Account Managers SKILLS,EDUCATION AND EXPERIENCE REQUIRED: Experience Demonstrable customer and internal stakeholder management skills (Ideally with major retailers) Management of varied workload within a fast-paced environment (Ideally within a client facing role) Commercial experienceof negotiating contracts Skills, ability & knowledge Proven Project management skills Knowledge of the Food Industry through work experience or a relevant Qualification Highly proficient in Microsoft packages especially Microsoft Word, Excel and Outlook Highlevel of ability to communicate in English in written and spoken formats Personal qualities Proactive, motivated and driven To be able to demonstrate achievement of high value projects Excellent attention to detail and high levels of accuracy, whilst underpressure of deadlines


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