Customer Support Advisor

4 weeks ago

Stirling, United Kingdom City Room Rentals Full time

City Room Rentals is a specialist niche Booking Management and Advertising Company with a core focus of delivering specialist market consultancy to leading universities, property funds and investors. City Room Rentals matches and connects students and universities from around the world to purpose built student accommodation in the UK.

Our commercial hotel division also provides partners with the expertise to utilise underused assets during vacant summer periods, through peak commercial leisure occupancies, to operate as hotels.
- Sept) with the potential for extension and part time hours.

**Key Responsibilities**:

- A strong sales focused approach to the job role will be required. Matching and connecting students to relevant properties, completing and closing sales
- Responsible for managing all matters relating to our clients including students, universities and property funds
- Responsible for answering and returning telephone calls in a timely and polite manner
- Processing all guest payments and dealing with summer hotel reservations;
- General reception cover and morning and evening shift work;
- Responsible for the provision of support for all new and existing clients
- Effectively respond to all questions and requirements made via the Company ticketing system, live chat and telephone
- Ensure that support issues are responded to and resolved within the Company service levels
- Effectively communicate with third party service providers for the efficient resolution of issues
- Actively support the Implementations Team in completing all required forms, documents and systems involved in the implementation process for new Clients
- Communicate with all departments internally where appropriate passing possible sales leads to Business Development for new sales opportunities
- Maintain accurate records within the Company Customer Relationship Management system on all issues raised and resolved for reporting purposes
- Maintain a detailed knowledge of all systems used within the Company
- Carrying out various project works within fixed deadline dates set such as competitor analysis and identifying new market opportunities.
- Deal with any complaints quickly and professionally

**Knowledge / Experience**:

- Strong sales background preferable, with training and coaching support
- The successful applicant will have excellent attention to detail
- Ability to use bespoke systems (although full training will be given)
- Experience of the customer service industry preferred but not mandatory.
- Command of a second European language (both spoken and written) would be desirable but not essential.
- This role requires strong team and relationship qualities. We are looking for friendly people who can build rapport with our guests and team. A friendly attitude combined with a strong work ethic, problem solving resilience, great reliability and time keeping, plus a passion for continual improvement.
- Strong word, excel and general computer knowledge to pick up different software packages;
- A great attitude to learning new skills.

**Key Skills**:

- Excellent command of English, both spoken and written
- Ability to work to deadlines and sales targets
- Full knowledge of Microsoft Office products, in particular Word and Excel
- Weekend work will be required during busy periods

This role will suit someone who has meticulous attention to detail, is able to work independently on multiple projects at the same time and has a ‘can do’ attitude.

**What you’ll get**:

- Competitive salary
- Based in a vibrant city centre office (Codebase Stirling)
- Holiday entitlement
- Career development and training

**Job Type**: Fixed term contract
Contract length: 3-4 months

**Salary**: £12.00 per hour

Expected hours: 37.5 per week

**Benefits**:

- Casual dress
- Company events
- Company pension
- Employee mentoring programme
- Sick pay
- Transport links

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Weekend availability

Work Location: In person

Application deadline: 05/04/2024

  • Customer Services Advisor

    1 month ago

    Stirling, United Kingdom Superglass Insulation Ltd Full time

    **Customer Services Advisor** **Location**:Stirling, FK7 7QQ. **Salary**: Competitive. **Contract**:Full time, permanent. Superglass are a manufacturer of mineral glass wool thermal and acoustic insulation. We currently have an opportunity for a Customer Services Advisor to join our site based in the heart of Stirling. **Customer Services Advisor -...

  • Customer Service Advisor

    1 month ago

    Stirling, United Kingdom SS&C Technologies Holdings Full time

    Job Description OverviewSS&C is the largest global investor service provider, servicing more than 55 million investors. Continually investing in global technology and services across the spectrum of distribution channels including: Asset Managers, Financial Advisors, Wealth Managers and large financial institutions such as Banks and Insurers. Investor...

  • Customer Service Advisor

    1 month ago

    Stirling, United Kingdom SS&C Full time

    SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare...

  • Customer Service Advisor

    12 hours ago

    Stirling, United Kingdom SS&C Technologies Full time

    SS&C is a global provider of investment, financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations,...

  • Customer Service Advisor

    9 hours ago

    stirling, United Kingdom SS&C Technologies Full time

    SS&C is a global provider of investment, financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations,...

  • Customer Service Advisor

    1 month ago

    Stirling, United Kingdom Contract Scotland Full time

    Do you care about customers and always strive to deliver excellent service? If the answer is yes, then we would love to hear from you. Contract Scotland is looking for Customer Service Advisors to join our client based on the outskirts of Stirling. These roles are permanent and would suit people who have worked in a customer focussedenvironment and are...

  • Apprentice Aftersales Customer Advisor

    6 days ago

    Stirling, United Kingdom Arnold Clark Full time

    We’re excited to be launching a new role and apprenticeship at Arnold Clark: Aftersales Customer Advisor. Come and be part of this exciting new journey. As an apprentice, you will be working in all areas of our Aftersales department, giving you a full and well-rounded understanding of how the department works together. Our aim is to deliver an excellent...

  • Customer Advisor

    10 hours ago

    B&Q Stirling - Units - Stirling, Stirlingshire FK TL Scotland, United Kingdom B&Q Full time

    About the roleCustomer AdvisorPart time - 12 hours per week 3 Month Fixed Term Contract Shifts available Monday - Sunday, 7.00am pmUK Notional hourly rate £12.21 per hour B&Q Stirling We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home...

  • Customer Advisor

    11 hours ago

    B&Q Stirling - Units 1-3 Stirling, Stirlingshire FK7 7TL Scotland, United Kingdom B&Q Remote Work Freelance Full time

    About the roleCustomer AdvisorPart time - 12 hours per week 3 Month Fixed Term Contract Shifts available Monday - Sunday, 7.00am - 10.00pmUK Notional hourly rate £12.21 per hour B&Q Stirling We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a...

  • Sales Advisor

    1 month ago

    Stirling, United Kingdom New Look Full time

    Sales Advisor - Permanent- Stirling- 12 hoursAbout Us At New Look we all stand by our brand values; keep it simple, be brave, think customer, act with pace and take responsibility - That’s the New Look way! In 1969 New Look contributed to fast fashion and things are about to get even faster. We’re a team united with a clear purpose - to be the most...

  • Retail Sales Advisor

    4 weeks ago

    Stirling, United Kingdom Oak Furniture Land Full time

    Our Retail Sales Advisors are at the heart of our business acting as our biggest brand ambassadors. Often the first point of contact for customers visiting our network of showrooms, they are both inspired and empowered to support our customers in growing their homes by assisting them in choosing the perfect pieces of furniture and accessories from our broad...

  • Service Advisor

    3 weeks ago

    Stirling, United Kingdom Arnold Clark Group Full time

    We are currently recruiting for a new part timeService Advisor to help us keep our Stirling Vauxhallbranch running smoothly. Hours Part time, Monday andFriday 8am – 5.30pm. About the role Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service and vehicle repair customers. We’re...

  • Retail Customer Advisor

    18 hours ago

    Stirling, United Kingdom Dobbies Garden Centres Ltd Full time

    At Dobbies, we love to help our gardens grow – and so much more. Come and join us. As one of our team members your goal is to deliver a great customer experience every day. Responsibilities Giving great customer service by helping customers with various transactions across the store. Driving sales through customer interactions alongside selling the...

  • Talent Acquisition Advisor

    6 days ago

    Stirling, United Kingdom SEPA Full time

    This is an exciting time to join the Talent Acquisition team at SEPA. We are transforming our approach to recruitment which has resulted in the creation of the role of Talent Acquisition Advisor. This is a great opportunity to join SEPA at the start of something exciting and to play a part in developing the systems, processes and ethos to strengthen SEPA’s...

  • Field Based Technical Advisor

    7 hours ago

    Stirling, United Kingdom Brightwork Ltd Full time

    The client This is an excellent opportunity to work within an industry leader – a unique organisation manufacturing a broad range of products for multiple sectors, clients and locations.The role – Field Based Technical AdvisorWorking closely with the business development / sales teams, you will be responsible for supporting a broad range of clients...

  • Talent Acquisition Advisor

    2 weeks ago

    Stirling, United Kingdom SEPA Full time

    This is an exciting time to join the Talent Acquisition team at SEPA. We are transforming our approach to recruitment which has resulted in the creation of the role of Talent Acquisition Advisor. This is a great opportunity to join SEPA at the start of something exciting and to play a part in developing the systems, processes and ethos to strengthen SEPA’s...

  • Trainee Sales Advisor

    6 days ago

    Stirling, United Kingdom 360 Resourcing Solutions Full time

    **Trainee Sales Advisor (Automotive Market)** **Stirling** **Basic: £24,405 OTE: £35,000 +** **Immediate Start is available.** **ESSENTIAL: FULL UK MANUAL DRIVING LICENCE and EVERY WEEKEND WORKING IS INVOLVED.** My client is the industry leader in the automotive market and is looking for enthusiastic and energetic sales professionals to join the team....

  • Talent Acquisition Advisor

    2 days ago

    Stirling, United Kingdom SEPA Full time

    This is an exciting time to join the Talent Acquisition team at SEPA.Check below to see if you have what is needed for this opportunity, and if so, make an application asap.We are transforming our approach to recruitment which has resulted in the creation of the role of Talent Acquisition Advisor.This is a great opportunity to join SEPA at the start of...

  • Client Support Advisor

    4 weeks ago

    Stirling, United Kingdom Contract Scotland Full time

    **Location**: Stirling **Salary**: £23k - 25k per year + Unlimited Holidays **Benefits**: Unlimited Holidays **Reference**: J40544 **Contract Type**: Permanent **Working Hours**: Full-time **Created**: 6th January 2023 **Closing**: 3rd February 2023 Have you a passion for excellent customer service? Do you enjoy a variety of fast-paced work? As a...

  • Customer Services Support

    1 month ago

    Stirling, United Kingdom XPS Pensions Group Full time

    The role Working in customer service support with XPS Self Invested Pensions you will provide excellent customer service to all of our clients and… Assist SIP consultants with administration duties for their portfolio’s. This includes but is not limited to; reviewing bank ledgers, raising invoices, reviewing and updating contract notes,...