Customer Experience Advisor

2 weeks ago


Cambridge, United Kingdom Jardine Motors Group Full time

**Overview of role**:
Do you love providing a high level of customer service? Are you a resilient person who enjoys offering a bespoke customer journey? If so, you will be a great fit for our role as a Customer Experience Advisor in our Porsche dealership based at Cambridge Porsche.

We love people who take real pride in the work they deliver. Porsche is committed to providing our customers with a premium level of service, - within this role you will offer a soft introduction for the brand to customers.

Jardine Motors Group represents 13 of the world’s most well-known car brands across more than 50 locations in the UK. Our culture has earned us a place in the Inclusive Top 50 UK Employers list, and we are proud to prioritise outstanding customer experiences above all else.

**Why should you work for us?**:

- We grow our own talent We provide you with all the training and development opportunities you will need to succeed.
- Everyone is welcome We’re committed to building a truly inclusive culture and diverse workforce. We want you to be yourself at work - and thrive.
- We have a generous benefits including: 33 days holiday (including bank holidays), Birthday off (we like to celebrate) great pension, generous commission schemes, reward savings, and much more - a whole A4 page to be exact
- When we say we care about your wellbeing, we mean it. You’ll have access to mental health support, nutritional and financial advice, and a Digital GP. We also have over 50 trained Mental Health First Aiders (and counting).

**A bit about the role**:
The Customer Experience Team (CET) help to funnel a high number of new and prospect enquiries coming into the business every day. The team offers customers a soft introduction to the brand, while gathering some core information about what they are looking for next. We then hand the enquiry over to one of our experienced Sales Executives who are offer bespoke and extensive product information and support to the customer for the rest of their Porsche journey. The CET are responsible for maintaining correct information across our various systems and regularly manage admin tasks for the dealership.
- Provide admin support for Cambridge Porsche
- Updating and maintaining customer data and managing enquiry information on a team-run enquiry log
- Funnelling enquiries through to the sales team in their early stages and updating sales systems
- Gathering correct and efficient customer information for our various systems for the team
- Dealing with initial customer enquiries before handing them over to one of our dedicated Sales Executives
- Supporting with various campaigns for the dealership with different events and new model releases

**What you will bring**:

- A passion for customer experience and a drive to offer 10 out of 10 service
- Excellent verbal and written communication skills and organisation skills
- Experienced IT skills with a knowledge of Microsoft package
- Able to work within a friendly and hard-working team while handling your own diary



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