Administrative Assistant

2 weeks ago


London, United Kingdom Good Life Sorted Team Full time

Are you a well-organised person looking for a fantastic opportunity to develop your career in a fast-growing social impact start-up? At Good Life Sorted we're professionalising home help for elderly people and are looking for a technically-literate Administrative Assistant to manage the Helper recruitment and onboarding pipeline and support the team in various administrative tasks.

**About Good Life Sorted**

**Key responsibilities**
- Manage the recruitment and onboarding pipeline for all Helpers.
- Coordinate the interview schedule for Helpers.
- Ensure our CRM is updated and it used properly by everyone.
- Ensure all recruited Helpers complete the onboarding steps smoothly and quickly, including DBS checks, reference checks and training.
- Identify process bottlenecks and engage with other team members to implement improvements.
- Create reports to measure helper recruitment status against targets.
- Assist the Customer Experience team with setting up customer payments.
- Send anniversary gifts and cards to Helpers and Customers.
- Assist the team in other areas, such as answering calls, invoicing and data entry when needed

**Required skills & knowledge**
- Degree educated, or A-Levels (or similar) plus relevant work experience
- Experience in team/office/HR administration, ideally in a start-up
- Strong technical skills with the desire to embrace new systems and the ability to influence the development of new tools and platforms
- Ability to develop and use reporting and performance metrics

**About you**
- Enjoy working in a fast-paced, start-up environment with a willingness to roll your sleeves up and support all areas of the business.
- Highly self-motivated, with a positive 'can-do' attitude and a flexible approach.
- A calm and empathetic approach when under pressure, great listening skills and a high degree of emotional intelligence.
- Exceptional organisational skills with strong attention to detail.
- Excellent phone manners, good written communication skills and the ability to build constructive relationships.
- A desire to take on a role with a social purpose that improves the lives of our elderly customers and provides well-paid, rewarding and flexible work for our helpers. Reporting to the CEO, this role is a key member of a fast-growing team. You will have the opportunity to shape the role and grow your career at this exciting start-up which is revolutionising how we support elderly people to stay happy and independent in their homes.



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