Part Time Receptionist

4 months ago


Aberdeen, United Kingdom Cammach Bryant Full time

Our client is looking for a Part Time Receptionist for a contract position, located in Aberdeen. Hours of work will be 11:00am - 3:00pm Mon to Fri.

**ROLE**

To deliver excellent customer service and support to all customers, tenants, visitors and users.

**RESPONSIBILITIES**

**Reception**
- To be a first point of contact forvisitors, tenants, contractors and staff to the company, ensuring that the sign-in and security process is followed
- Ensure the reception, café and coffee areas are tidy, stocked, organised and kept to a high standard
- Manage in-coming mail and deliveries for and on behalf of tenants
- Update service operating policies and procedures as required
- Open and close reception as required
- Open and close visitor access as required
- Manage access to the car park for deliveries, contractors and car parking as required

**Event Management**
- To be the point of contact for all event enquiries
- To manage event bookings and coordinate event arrangements
- To ensure the delivery of events that meet the needs and expectations of the tenants, customers and guests

**Tenant Support**
- Maintain a positive relationship with all tenants and their employees
- Manage tenant needs, expediting and resolving any issues within area of responsibility
- Welcoming tenant visitors and notifying tenants of their arrival
- Recording tenant use of meeting and event space and arranging billing as appropriate
- Refer tenant enquiries to Director of Life Sciences and Head of Partnerships

**Customer Support**
- Show company offering to potential customers for hot-desking, events and meeting spaces
- Take enquiries and bookings for event and meeting spaces and ensure all the relevant customer agreements / contracts are in place for event bookings
- Liaise with the event/meeting organiser, regarding catering, room layouts, AV equipment and all other requirements to ensure the efficient delivery of workshops and meetings etc.
- Arrange any additional AV and catering requirements as directed by the event / meeting organiser
- Liaise with the commercial and finance team to issue invoices
- Manage use of the dedicated hot desk areas
- Work with facilities manager to ensure event and meeting room configurations are in place for customers
- Provide on the day support for events and meetings, including standard support on AV equipment use, support with catering, meeting and greeting etc.

**Internal**
- Support the team with the successful delivery of events including planning and review.
- Ensure that meeting rooms are used only when bookings have been approved
- Notify the facilities manager of out of hours access for building users - security etc. and invoice users as appropriate
- Log all facilities management and cleaning requests via the electronic logging system
- Input client information to the in-house CRM system
- Create purchase orders and liaise with the commercial and finance team

**REQUIREMENTS**
- Experience of working in a busy customer facing role
- Adaptability and the willingness to be flexible
- Attention to detail and commitment to quality standards
- Problem solving skills
- Planning skills
- Excellent written and verbal communication skills
- Proficiency in MS Office, Word and Excel

**Job Types**: Part-time, Temporary contract

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: 13959


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