Desktop Support Engineer Windows

2 weeks ago


Leeds, United Kingdom Experis LTD Full time

**Title**: Desktop Support Engineer (Windows & Mac)

**Location**: Leeds - On site

**Length**: 3 - 6+ months

**Rate**: £275 (via umbrella)
- You will be first point of contact for all incoming IT queries that our internal users raise on issues with either their laptops / desktops / printer / mobiles etc via various contact methods such as on site tech bar / remotely / via our IT support channel.
- Managing the incidents and request queues, ensuring we are working towards our SLA's
- Supporting the end users before, during and after any office moves to ensure that all IT Systems and equipment are operational with minimum disruption to the end users
- Supporting the VC systems in the meeting rooms & amphitheatre
- Actively liaising with 3rd line / other support teams including 3rd party suppliers
- Maintaining a positive attitude and delivering great customer service
- Responsible for managing new starters and leavers process
- You will play an essential role in the team by helping with day to day operational workloads, being part of projects and being a team player


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