Medical Secretary

2 weeks ago


London, United Kingdom Adecco UK Full time

**Medical Secretary
**Fitzrovia - Full time in the office
**£30-35k
**Position description**

The Medical Secretary is responsible for gathering patient-specific demographic and provider information to accurately assess the nature of the request and determine the appropriate appointment area; referral authorisations, and/or pre-service deposits to ensure the patient arrives on time and is prepared for their procedure or visit. This role also coordinates care though electronic correspondence from providers to ensure follow-up documentation such as progress notes are sent to referring agencies or individuals. Coordination of outside medical records, imaging, lab results, etc. are also managed to ensure providers receive all necessary information to meet the needs of the patient. To provide exceptional service, the Medical Secretary is required to navigate multiple systems simultaneously and is expected to be available or talking with patients and health care professional's 80 percent of the day, with the ability to service inquiries without consultation. This requires working with several complex scheduling work flows, managing telephone calls, online requests, and/or fax requests. Accuracy and thoroughness in all patient related activities including electronic communication, is critical. This role requires flexibility which may include cross-coverage between front of house, back of house, and travel depending on location. Position may be eligible for and/or required to telework based on location, work unit and business need. For all positions it is required to be on-site for at least 6 months to one year before teleworking could be an option. Hours may vary and additional time or overtime may be required to meet workload requirements.

**Qualifications**
- General Certificate of Secondary Education (GCSE) and two years customer service experience in an environment requiring multi-tasking, such as a call centre, administrative/physician's office, appointment scheduler or retail/ service industry.

**Additional qualifications**
- Completion of Medical Terminology course preferred.
- Strong attention to detail and organisational skills required.
- Role requires independent decision making and sound judgement capabilities, with a strong attention to detail and follow through.
- A demonstrated ability to work effectively in a fast-paced team environment, manage difficult and emotional situations, remains calm under stress, display empathy and maintain positive communication is also required.
- Must have strong keyboarding and computer skills.
- Must have the right to work in the United Kingdom.
- Must be fluent in English.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

To speak to a recruitment expert please contact Ria Abbot Bailey


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