Customer Service Administrator

1 month ago


Ludlow, United Kingdom Premier Medical Group Full time

**Position: GP Case Handler (Permanent Contract)**

Premier Medical Group Ltd are part of the Kuro Health Group and currently have fantastic opportunities available to join the expanding team.

**Key purpose**

A GP Case Handler has the prime responsibility to work on behalf of our customers to undertake processing tasks and calls, to process GP cases from instruction to report within Customer and MedCo service levels.

**Responsibilities - the What**
- Process GP MedCo Instructions from our Customer and IP’s ensuring SLA’s relevant to both the customer and MedCo are adhered to.
- Upload all documents relevant to the case using Knowledge Lake.
- Complete notes on all cases, update tasks and activities as per process.
- Capture and record all relevant data from clients prior to arranging an appointment.
- Follow processes and procedures for the role, ensuring all tasks are undertaken accurately and to a high standard of quality.
- Make outbound contact with clients with the aim of ensuring MedCo guidelines are met and appointments are made within Service Level (SVL).
- Answer inbound queries from clients and customer in a professional manner, promoting the Premier Medical brand.
- Conduct non-clinical quality assurance of Medico-legal reports to ensure they meet the minimum standard as required by MedCo and are within Service Level.
- Ensure the data handled remains confidential and secure at all times.
- Contribute to the resolution of complaints or errors, learning from the process and personal feedback to make future improvements.
- Prioritise own tasks, informing senior colleagues in good time if deadlines cannot be met.
- Be aware of the needs of the customer and communicate regularly with customer-facing teams, responding positively to customer requests
- Maintain knowledge and understanding of current MedCo and Customer Standards.

**Behaviours - the How**
- Take ownership of allocated work within own area of responsibility.
- Delivering excellence to all internal customers and case managed teams.
- Building good working relationships with internal customers and maintaining effective and consistent communication channels.
- Take ownership of own personal development and progression.
- Work effectively with others to achieve goals and objectives that deliver results.
- Possesses a positive, can-do attitude.
- Adaptive to change and forthcoming with Ideas which bring about improvements.

**Core Competencies**
- Manage Relationships and Effective Communication
- Change and Innovation
- Ownership and Accountability
- Commercial Awareness
- Be Premier

**Person specification**

**Education and qualification**

Essential: GCSE C grade or equivalent

Desirable: Customer service NVQ or equivalent Level 2

Desirable: Business administration NVQ or equivalent Level 2

**Experience**

Essential: Basic Admin skills

Desirable: Proven administration skills in an office environment

**Skills and knowledge**

Essential: Ability to use standard Microsoft packages

Essential: Demonstrates good communication skills both verbal and written

Desirable: Has excellent IT skills with experience of data input and retrieval of information

Desirable: Demonstrates ownership and the ability to plan time effectively to deliver results

**Behaviour**

Essential: Thinks from the customers point of view

Essential: Collaborative approach to team work

Desirable: Has a flexible approach and can adapt positively to change

**Employee benefits**

Role conditional on passing employee vetting process which includes a 5 year employment reference check, 3 year financial probity and basic criminal disclosure check.

**Job Types**: Full-time, Permanent

**Salary**: £19,636.50 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Life insurance
- On-site parking
- Sick pay

Schedule:

- Monday to Friday

Work Location: One location



  • Ludlow, United Kingdom Premier Medical Group Full time

    **Position: GP Case Handler (Permanent Contract)** **Hybrid working available upon completion of probation period** Premier Medical Group Ltd are part of the Kuro Health Group and currently have fantastic opportunities available to join the expanding team. **Key purpose** A GP Case Handler has the prime responsibility to work on behalf of our customers...


  • Ludlow, United Kingdom Premier Medical Group Full time

    **Position: GP Case Handler (Permanent Contract)** **Hybrid working available upon completion of training** Premier Medical Group Ltd are part of the Kuro Health Group and currently have fantastic opportunities available to join the expanding team. **Key purpose** A GP Case Handler has the prime responsibility to work on behalf of our customers to...


  • Ludlow, United Kingdom Premier Medical Group Full time

    **Position: GP Case Handler (12 Month Fixed Term Contract)** Premier Medical Group Ltd are part of the Kuro Health Group and currently have fantastic opportunities available to join the expanding team. **Key purpose** A GP Case Handler has the prime responsibility to work on behalf of our customers to undertake processing tasks and calls, to process GP...


  • Ludlow, United Kingdom Premier Medical Group Full time

    **Position: GP Case Handler (12 Month Fixed Term Contract)** **Hybrid working available upon completion of probation period** Premier Medical Group Ltd are part of the Kuro Health Group and currently have fantastic opportunities available to join the expanding team. **Key purpose** A GP Case Handler has the prime responsibility to work on behalf of our...

  • Sales Administrator

    1 month ago


    Ludlow, United Kingdom Opus Vitae Full time

    **Working Hours**: Monday - Friday, Day shifts, 9am - 5:30pm, weekends off. **Salary**: £23,000 - £25,000 per annum, dependent upon experience. **Experience we are looking for...** - **Relevant administration/customer service experience within an office environment**: - **Confident over the phone handling customer enquiries**: - **IT literate with...

  • Sales Administrator

    1 month ago


    Ludlow, United Kingdom Opus Vitae Full time

    **Working Hours**: Monday - Friday, Day shifts, 9am - 5:30pm, weekends off. **Salary**: £23,000 - £25,000 per annum, dependent upon experience. **Experience we are looking for...** - **Relevant administration/customer service experience within an office environment**: - **Confident over the phone handling customer enquiries**: - **IT literate with...

  • Sales Administrator

    2 months ago


    Ludlow, United Kingdom Opus Vitae Full time

    **Working Hours**: Monday - Friday, Day shifts, 9am - 5:30pm, weekends off. **Salary**: £23,000 - £26,000 per annum, dependent upon experience. **Experience we are looking for...** - **Relevant administration/customer service experience within an office environment**: - **Confident over the phone handling customer enquiries**: - **IT literate with...

  • Administrator

    15 hours ago


    Ludlow, United Kingdom Blocsphere Property Management Full time

    **Role: Property Administrator (No experience required)** **Salary: £18,000** **Location: Ludlow, SY8** **Blocsphere provide Block Property Management services to residential and commercial clients throughout the UK. Our goal is to become the number one property management company in the UK, recognised for our customer-centric approach and unmatched...


  • Ludlow, United Kingdom Midlands Partnership NHS Foundation Trust Full time

    We are looking for a Medical and Clinical Administrator to join our Adult Mental Health Admin Team, Ludlow, Shropshire 4 days a week. Our administration offices are busy places and our clinical teams rely on our team to provide an efficient, effective service to support them in delivering the very best care to our patients. We are looking for someone that...


  • Ludlow, United Kingdom Blocsphere Property Management Full time

    **Role: Client Account Administrator** **Salary: £20,000** **Location: Ludlow, SY8** **Blocsphere provide property services to residential and commercial clients throughout the UK. Our goal is to become the number one property management company in the UK, recognised for our customer-centric approach and unmatched service offering.** **To achieve this...

  • Administrator

    5 days ago


    Ludlow, United Kingdom Premier Medical Group Full time

    **Position: Expert Recruitment & Governance Officer** **Location: Ludlow (Relocating to Leominster in December 2023)** **Hours: 37.5 hours per week** **Hybrid working available upon completion of training** Premier Medical Group Ltd are part of the Kuro Health Group and currently have fantastic opportunities available to join the expanding team. **Key...

  • Sales Administrator

    1 month ago


    Ludlow, United Kingdom Opus Vitae Full time

    Opus Vitae are actively recruiting for a **Sales Administrator** for our client based within the **Ludlow** area. Working Hours: Monday - Friday, Day shifts, 9am - 5:30pm **Salary**: £23,000 - £25,000 per annum, dependent upon experience. **Experience we are looking for...** - **Minimum of 1-2 years experience within a relevant role, office based...

  • Sales Administrator

    1 month ago


    Ludlow, United Kingdom Opus Vitae Full time

    Opus Vitae are actively recruiting for a **Sales Administrator** for our client based within the **Ludlow** area. Working Hours: Monday - Friday, Day shifts, 9am - 5:30pm **Salary**: £23,000 - £25,000 per annum, dependent upon experience. **Experience we are looking for...** - **Minimum of 2 years experience within sales administration -...


  • Ludlow, United Kingdom Blocsphere Property Management Full time

    **Role: Client Account Administrator** **Salary: £20,000** **Location: Ludlow, SY8** **Blocsphere provide property services to residential and commercial clients throughout the UK. Our goal is to become the number one property management company in the UK, recognised for our customer-centric approach and unmatched service offering.** **To achieve this...


  • Ludlow, United Kingdom RE Recruitment Full time

    RE Recruitment are looking for a Sales Office Administrator to join our client based in Ludlow. This is an exciting opportunity for a reliable and hardworking individual to join a well-established local business during a period of continued growth. This role is for 8hr day shifts; 9am to 5.30pm - 30min lunch break. Main responsibilities: - Work alongside...

  • Sales Administrator

    1 month ago


    Ludlow, United Kingdom Many Hands Solutions Ltd Full time

    Many Hands Solutions Ltd are currently recruiting for a Sales Administrator for our illustrious client based in Ludlow who specialise in the Fashion and logistics sector. This is a full time office based position. Hours of work for this Position - 08:30 to 17:00, Monday to Friday Duties include: - Work alongside colleagues in the Sales Team providing...

  • Sales Administrator

    2 months ago


    Ludlow, United Kingdom Many Hands Solutions Ltd Full time

    Many Hands Solutions Ltd are currently recruiting for a Sales Administrator for our illustrious client based in Ludlow who specialise in the Fashion and logistics sector. This is a full time office based position. Hours of work for this Position - 09:00 to 17:30, Monday to Friday Duties include: - Work alongside colleagues in the Sales Team providing...


  • Ludlow, United Kingdom Blocsphere Property Management Full time

    **Role: Property Administrator (Apprenticeship)** **Salary: £185.00 per week** **Location: Ludlow, SY8** **Blocsphere provide Block Property Management services to residential and commercial clients throughout the UK. Our goal is to become the number one property management company in the UK, recognised for our customer-centric approach and unmatched...

  • Returns Administrator

    1 month ago


    Ludlow, United Kingdom Recruitment Direct Leominster Ltd Full time

    **What you can expect**: - Salary: £21k - £25k per annum, pro-rata depending on experience - Potential for Hybrid working after successful probation period **What you will be doing**: - Managing stock returns, liaising with suppliers and general associated duties - General administration and accounts support - Transactions involved in the day to day...

  • Administrator

    4 weeks ago


    Ludlow, United Kingdom QMG Services Full time

    Established medico-legal company requires an experienced Administrator to prepare documentation for medico-legal cases, liaise with medical experts, customers and clients, and to deal with correspondence and reports. You will require excellent communication skills and the ability prioritise your work, you must also possess excellent keyboard...