125625 R2 - System Administrator

2 weeks ago

Edinburgh, United Kingdom NHS Scotland Full time

Fixed term 30 months

NHS Lothian is committed to encouraging equality and diversity among our workforce, and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best.

**Job Title**: NHS Lothian, Digital & IT, System Administrator (Outpatient Redesign Programme)

**Grade**: Band 5

**Contract**: Fixed Term Contract (18 months)

**Hours**: 37.5 hours per week with flexibility between the hours of 8am and 5pm.

**Location**: Based in Edinburgh although travel through NHS Lothian board area may be required.

**Salary**: £26,104 - £32,915 per annum (annual pay award pending). Placement on salary scale is dependent on confirmation of previous relevant NHS service.

**Key requirements**:
This is an exciting and excellent opportunity to work within Digital & IT as part of an expanding project team focusing on improving processes related to the management of Outpatient Services with a focus on the use of TrakCare.

Working closely with other teams within Digital & IT, you will play a key part in the programme team delivering this project focusing on reviewing, documenting, making recommendations on processes; redesign and implementation risk and issue management and configuration updates to the TrakCare Patient Management System. Excellent communication skills are essential to this key role within the programme. You will communicate with users from various departments and posts within the organisation.

Although training will be provided, experience in the following would be very advantageous: Outpatient Waiting List management, Appointment management, TrakCare.

**Key Responsibilities**:

- Work as part of the Digital and IT Team to ensure a consistent, high-quality service is delivered.
- Work with colleagues to document and review outpatient process
- Work with colleagues to document and implement TrakCare configuration changes.
- Assist in the development of training material.
- Assist in the continuous improvement of IT processes, procedures, and knowledgebase.
- Provide assistance and guidance to users.

**About You**:

- Strong customer service skills, excellent organisational skills, with the ability work in a wide range of issues.
- An understanding of outpatient processes.
- An understanding of Patient Management Systems
- Experience beneficial in using Microsoft products including Teams and Excel
- Be positive, empathetic, enthusiastic, and confident to represent the Digital and IT department and NHS Lothian values.

**Benefits: As an NHS Lothian employee, you will be entitled to**:

- 27 days leave (rising to 33 following 10yrs of service) & 8 public holidays.
- Enrolment into the Scottish Public Pensions Agency (SPPA) pension scheme
- NHS discounts on goods and services
- Childcare Voucher Scheme
- Cycle to Work Scheme

Informal enquires to:
Alistair McLeod, System Administration Manager

or

Emma Wanless, Senior Project Manager

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