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Billing Operations Specialist

5 months ago

Livingston, United Kingdom Sky Full time

This is an exciting opportunity to Join the SOC- Billing & Collections team as a Billing Operations Specialist, in a full-time permanent position. As a team we look after reconciling expected collections for direct debit, credit card and one
- off payments across multiple financial stores; Core Sky, Mobile and NOW. We are also responsible for pre-billing processes and reconciling actual collections including refunds as they enter the bank, as well as any financial processing adjustments required along the way._

What you'll do:

- Complete accurate reconciliations in line with business controls
- Identify, analyse, and take ownership for issues
- Prioritise personal workload
- Work both internally and with external stakeholders to improve processes
- Trend analysis
- Compile accurate management information
- Build and maintain strong working relationships
- Participate in other activities in line with business needs

What you'll bring:

- Great attention to detail
- Excellent communications skills, both written and verbal
- Enthusiasm and proactivity in a fast-paced environment
- A willingness to grab new opportunities and learn new things
- An affinity with numbers and be able to spot trends and improvements

SOC-Ops:
Our Operational Teams are passionate about building the foundations on which our amazing teams run. We provide the operational services that allow Sky to deliver the best service, products, and technology to both our colleagues and our customers. We are passionate about driving improvements to the engine room of our business, and as part of our fast-paced team, no two days are the same.

The Rewards:
There's a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few:

- Sky Q, for the TV you love all in one place
- A generous pension package
- Private healthcare
- Discounted mobile and broadband
- Access a wide range of exclusive Sky VIP rewards and experiences

Where you'll work:
Livingston Watermark House:
Our lively campus is a free shuttle bus away from Livingston South train station and the town centre. Plus there’s onsite parking available for cars, motorbikes and bicycles.

You’ll be well fed at our subsidised canteen, and you can keep in shape at our onsite gym. Or play a game of pool or table tennis.

Inclusion:
We take pride in our approach to diversity and inclusion: we’ve been recognised by The Times and Stonewall for this, and we’ve committed £30million to support the fight against racial injustice. We’ve also set ambitious targets for increasing ethnic diversity and representation throughout our organisation.

At Sky we don’t just look at your CV. We’re more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working.