Billing Assurance Lead

5 months ago

Livingston, United Kingdom Sky Full time

We are looking for a highly motivated leader to join the Billing Assurance team as a Billing Assurance Lead. The Billing Assurance teams help ensure Sky customers are billed correctly for their products and services as well as managing 3rd party supplier relationships in relation to Billing.

What you'll do:

- Leading a team of Billing Assurance Analysts
- Playing a leading part in the analysis and design of processes and controls that provide assurance that Sky customers are billed for products and services at the correct amount at the correct time.
- Playing a leading part in projects in ensuring that the teams needs and requirements are surfaced and delivered to the relevant delivery teams.
- Working with Technology partners in delivering world class solutions and systems to facilitate customer, revenue and cost assurance activity.
- Taking the lead in the root cause analysis of issues and help to design and implement solutions to scenarios that are not dealt with by the happy path process.
- Leading the way in utilising data to deliver best in class billing assurance controls and processes.
- Leading the way in coaching and developing a high performing team.
- Contributing to departmental process & system improvement programmes.
- Management of Audit and Regulatory controls.

What you'll bring:

- Team management experience is desirable.
- A strong analysis background and experience of implementing data led solutions to resolve issues.
- Strong problem solving and analytical skills combined with excellent attention to detail.
- Coaching and People Development experience.
- Experience of working in a regulated industry.
- Excellent written and verbal communication skills and experience of dealing with senior stakeholders.
- Experience of GCP, SQL, Tableau, Excel, and Microsoft packages desirable
- Experience of creating a culture where people want to share and develop their skills and experience.
- Good collaboration and facilitation skills

COO-Ops

Our Operational Teams are passionate about building the foundations on which our amazing teams run. We provide the operational services that allow Sky to deliver the best service, products, and technology to both our colleagues and our customers. We are passionate about driving improvements to the engine room of our business, and as part of our fast-paced team, no two days are the same.

The Rewards:
There's a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few:

- Sky Q, for the TV you love all in one place
- A generous pension package
- Private healthcare
- Discounted mobile and broadband
- Access a wide range of exclusive Sky VIP rewards and experiences

How you'll work:
We know the world has changed, and we want to offer our employees the chance to collaborate at our outstanding office spaces, whilst enjoying the convenience of working from home.

We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process.

Where you'll work:
Livingston Watermark House:
Our lively campus is a free shuttle bus away from Livingston South train station and the town centre. Plus there’s onsite parking available for cars, motorbikes and bicycles.

You’ll be well fed at our subsidised canteen, and you can keep in shape at our onsite gym. Or play a game of pool or table tennis.

Inclusion:
We take pride in our approach to diversity and inclusion: we’ve been recognised by The Times and Stonewall for this, and we’ve committed £30million to support the fight against racial injustice. We’ve also set ambitious targets for increasing ethnic diversity and representation throughout our organisation.

At Sky we don’t just look at your CV. We’re more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working.

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