Shift Team Supervisor

3 months ago

Dudley, United Kingdom Mitie Full time

**Role objectives**
- Work collaboratively as part of the estates team, to provide a full operation, maintenance, engineering and building service. Which meets statutory and contractual obligations.
- Work efficiently and effectively to deliver assigned planned and reactive maintenance works to SLA.
- Use PDA technology to evidence compliance with statutory and contractual obligations, and personal productivity.
- Carry out diagnostic checks and fault finding utilising multiskilled knowledge and experience supporting all estates teams within your own qualifications and or abilities.
- Complete all work related documentation accurately and in a timely manner.
- Support Trust staff, patients and visitor to the facilities ensuring a positive patient experience.
- Manage a team of Shift team workers (electrical, mechanical and building) fitters and skilled working engineers.
- Role is working in normal working time but cover in evenings and weekends will be required from time to time.

**Main duties**
- Support your Line Manager in all aspects of the services ensuring statutory and contract compliance.
- Ensure assets work properly, are maintained in accordance with the contract, relevant Health Technical Memoranda (HTM), Health Building Memoranda (HBM), Operation and Maintenance Manuals (O&M), and Manufacturer's Instructions; and maintained in a good state of repair, evidenced by accurate and complete equipment repair and maintenance CAFM records.
- Be pro-active and have the ability to anticipate and/or diagnose and repair faults.
- Ability to record work accurately on work sheets and computer-based systems.
- Review and propose recommendations to improve productivity and the efficiency of set routines and work schedules with your line manager.
- Ensure effective Risk Assessments and Method Statements (RAMS) are used for all works carried out by Mitie employees or subcontractors as evidenced by documented, readily available RAMS.
- Perform related duties as assigned, within your scope of practice. All employees who work in the Estates department are expected to cover for each other during holidays, leave or absences.
- Pro-active and positive approach to work.
- Must have sound interpersonal skills and pay attention to detail.
- Presented in a clean and tidy manner to represent the company, in the most professional manner possible, utilising the uniform and PPE issued.
- Provide excellent customer service to the client and patients / visitors, ensuring they are made aware of work order progress in a timely manner.
- Ensure clients operational procedures are always adhered to.
- Obtain appropriate authorisation for access into restricted areas from the client's representative as and when required.
- Able to carry tools and equipment by hand up to 20kg.
- Able to ascend/descend vertical access equipment; able to work at height.
- Committed to the delivery of excellent customer service.

**Person Specification**
- Served a recognised trade training scheme to NVQ level 3 minimum or equivalent.
- Electrical or Heating and ventilation Level 3 or similar qualification desirable.
- Experience in a maintenance environment, hospital experience is advantageous.
- Highly motivated and driven by social responsibility to achieve the highest levels of delivery in a healthcare environment
- Confident, with the ability to work under pressure in a calm and positive way
- Excellent people and communication skills with the ability to express your thoughts clearly, whether written or spoken
- A dedicated team player with an enthusiastic personality
- Evidence of experiences that provides the competencies however gained.

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