Broker Services Representative
3 days ago
Overview:
**Role Purpose**:
To provide administrative support to the Broker Response Team to
ensure that all daily tasks are completed within set Service Level Agreements.
**Responsibilities**:
**Key Responsibilities**:
***
- Dealing with a variety of incoming and outbound calls
- Updating policy systems with adjustments, cancellations and renewals as requested by our broker partners
- Adhere to strict MID timelines and high level of accurate data processing
- Able to undertake other reasonable responsibilities and projects when required
- Adhere to Company processes with regard to FCA, DPA and any other regulatory requirements
Qualifications:
**Key Skills and Knowledge**
- A good degree of computer literacy and understanding of MS Office suite
- Excellent organisational skills
**Essential Skills**
- Ability to plan and prioritise volumes of work
- Excellent telephone and communication skills
- Ability to work as part of a team
- Good eye for detail
**Desirable Skills**
- Good understanding of Motor Insurance
- Flexible and enthusiastic approach to work
- Willingness to develop
**Competencies**:
Communication Skills
- Customer Focus
- Team Work
Flexibility and Managing Change
- Planning and Prioritisation
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