Night Receptionist, Fraser Suites

2 weeks ago

Edinburgh, United Kingdom Frasers Hospitality Full time

**NIGHT RECEPTIONIST, FRASER SUITES**

**£11.25 /40 Hours - 5 days over 7**

**Full Time**

**Edinburgh, Old Town**

Frasers Hospitality is a global hospitality operator with Gold-Standard serviced apartments, hotel residences and boutique lifestyle hotels across Australia, Southeast Asia, North Asia, Middle East, Africa and Europe.

With over 23,600 rooms worldwide, we aim to anticipate and exceed customers’ evolving expectations through continuous innovation and intuitive service to deliver memorable experiences.

A true global brand with a friendly feel, our staff are connected through our shared vision and four core values, collaborative, real, respectful, and progressive.

Here in the UK we have 12 Fraser properties in London, Glasgow and Edinburgh and our sister brands Malmaison and Hotel du Vin have 37 Boutique hotels across the country providing lots of opportunity. We are passionate about promoting from within and foster a culture of continous development for all our colleagues.

**NUTS AND BOLTS OF THE JOB**

Are you are night owl? Can you keep a smile all night long?

Then come and join our fantastic team at Fraser Suites Edinburgh As Night Receptionist, you will contribute to the first impression of our guests at check in and will play a key part in delivering exceptional customer service. Being a part of the Nights team, you will be involved in the day-to-day reception duties as well as well as ensure the accurate competition of the daily night audit in a timely fashion. You will ensure the smooth-running of the Front Office Department at all times, dealing with guest queries and requests professionally and efficiently.While always being on hand to help or residents, the role will include keeping our lobby areas welcoming and tidy.

**WHAT’S IN YOUR DNA**

You are a flexible and enthusiastic individual with a passion for customer service who will enjoy working as part of an amazing team who all share the same passion - to create memories that our guests will remember. If you are an excellent communicator and problem solver this role will help you develop these skills further, often being the bridge of communication between customer and management.
- Customer Service Experience
- Always ready to help
- Apartment / Hotel Experience preferred
- Excellent written & Spoken English
- Self motivated

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