Receptionist, Frasers Hospitality

5 months ago

Edinburgh, United Kingdom Frasers Hospitality Full time

**RECEPTIONIST, Fraser Suites Edinburgh**

**Basic Salary £24,856.00, Including Bonus after 6 months increase to £26,927.00**

**Full Time / 40 Hours per Week**

**Old Town, Edinburgh**

Frasers Hospitality, a member of Frasers Property Group, is a global hospitality leader. As the world’s leading brand in serviced apartments and hotel residences, we deliver gold standard hospitality in cities across Asia, Australia, Europe, the Middle East and Africa. A true global brand with a friendly feel, our staff are connected through our shared vision and four core values, collaborative, real, respectful, and progressive. Passionate about promoting from within, our culture is one which is fostered by the continual learning and development needs of our staff.

Frasers Hospitality owns and operates 7 properties in the UK. Brands include Fraser Suites, Fraser Place and Fraser Residence as well as Park International Hotel. These perfectly located properties can be found in London, Edinburgh and Glasgow providing guests with a comfortable and luxurious experience. Perfect for both business and leisure travellers, our accommodations are available for short and long stays.

**What you will be doing as a Receptionist;**

Do you love putting a smile on people’s faces and creating memorable experiences? Then come and join our fantastic team at Fraser Suites Edinburgh As Receptionist, you will contribute to the first impression of our guests at check in and will play a key part in delivering exceptional customer service, ensuring that our guests leave with a smile on their face. You will be involved with all day-to-day reception duties and will ensure the smooth-running of the Front Office Department at all times, dealing with guest queries and requests professionally and efficiently.

You are a flexible and enthusiastic individual with a passion for customer service who will enjoy working as part of an amazing team who all share the same passion - to create memories that our guests will remember. If you are an excellent communicator and problem solver this role will help you develop these skills further, often being the bridge of communication between customer and management.

**What we’re looking for**:

- You have proven experience in a similar role.
- Excellent attention to detail and time management skills.
- Read to help with luggage
- Handling Guest and Resident Requests with a smile
- Completing Check in and Check out with confidence
- Being able to lobby Hosting and escorting guests to areas of the property
- Handling complaints and feedback
- Standing up is not an issue for you
- Helping out others where possible
- Helping with shifts and departments
- Ensuring our guests and resident have a fantastic stay
- Going above and beyond to ensure all our guests leave happy
- You are an enthusiastic individual with a passion for customer service.
- You enjoy working as part of a team who all share the same passion - to create memories that our guests will remember.
- You would like to build upon your leadership and team management skills.
- You must be eligible to work in the UK.

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