Payroll Customer Experience Officer

3 months ago

Milton Keynes, United Kingdom Strictly Education Full time

**Vacancy Number**
- VN1134

**Location**
- Milton Keynes - SE

**Employment Type**
- Permanent

**About the Company**

As a trusted partner to over 2,000 schools and academy trusts, Strictly Education is proud to deliver an integrated education support service solution across HR, payroll & finance, premises, IT and school governance. By alleviating operational and administrative burdens, we ensure the school runs efficiently, freeing up time and leaving staff to focus on teaching the children.

**Job Details**
- Job Purpose:

- The role of the Payroll Customer Experience Officer is crucial in revolutionising the customer support journey for our payroll customers. This position is instrumental in ensuring that we provide an unmatched support experience to every individual engaging with our service.
- Main Duties and Responsibilities:

- 1. General- Ensure the company and clients Data Protection requirements are met at all times.
- Perform all tasks in line with the process guidelines and within the framework of service level agreement.
- Develop positive working relationships with the aim of continuously improving service delivery.
- Demonstrate ability to work within a team at all times.
- Ad-hoc duties to support your Team, your peers, and your Line Manager
- Develop a culture of continuous improvement and bring any improvement suggestions to the attention of your Line Manager

2. Service Delivery- Learn the basics of all relevant software, enabling you to resolve customer / business / system related queries.
- Provide a friendly and helpful service to customers and the wider business colleagues.
- Triage incoming customer queries.
- Providing support to customers and colleagues in using the software.
- Maintain an understanding of open support queries and escalate issues to peers as and when required.

3. Administration4. Communication- Build and maintain relationships within the team and with other departments, championing inspirational working environment.
- Excellent verbal and written communication skills

5. Quality & Training- Ensure all annual SEG mandatory training is current and up to date.
- Keep up to date with Payroll and Pensions Legislation through Continuous Professional Development
- Keep up to date with any software changes.
- Ensure all processes and procedures are current and up to date.

**Role Holder Requirements**
- What we are looking for:
- Excellent Customer service skills.
- Proficient problem-solving skills
- Ability to learn and digest information quickly
- Strong multitasking and effective time management abilities
- Self-motivated and proactive attitude to support the customer and team where necessary
- Collaborative team player
- A base level of transaction knowledge of the iTrent system
- Experience working as part of, or supporting a payroll function

**Benefits Offering**

As an equal opportunities’ employer, we celebrate diversity and flexibility, and we are committed to creating an inclusive environment for our incredible team.



We offer:

- Generous annual leave allowance of 36 days (28+8 bank holidays) +1 for every year of service (up to a maximum of 5)
- Hybrid or remote working across the country
- Learning & Development?
- Flexible benefits package including Healthcare Scheme and ability to purchase additional Annual Leave.

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