Student Engagement and Support Coordinator

4 weeks ago

Leeds, United Kingdom API Full time

**Student engagement and support coordinator (Leeds)**

API is immediately seeking a **student engagement and support coordinator** to work alongside our London team in managing our student study abroad programmes in **Leeds**. This role will be **part-time**. This is a **work-from-home **role however the **majority of the time will be spent out and about with the students. **For the cultural events (which take place once a week) this will be in and around Leeds. For the day trips and overnight trips (3 per semester) it will be to destinations such as Whitby, Edinburgh, London, Liverpool and York. It is essential that students do not miss classes to attend these activities so the majority of work will be on **weekends or evenings**.

Reporting to the Country Manager, the student engagement and support coordinator will assist with the planning, pricing, budgeting and organisation of API’s cultural events and student orientation in Leeds. This will include, but is not limited to, physically leading the events; arranging student housing; design and delivery of on site orientations; researching and developing itineraries, pricing of transportation, hotels, meals and activities, identifying and booking guest lecturers and classroom space and other such requests; organising and attending cultural activities, excursions and events for students and acting as a cultural coach to assist students in their cultural adaptation.

The student engagement and support coordinator will also be responsible for supporting students throughout their time in Leeds, and managing student, parent, university and employer expectations while working to ensure high levels of customer service are maintained (e.g., by helping students navigate academic challenges, and connecting them with support resources in Leeds). They will also share 24-hour emergency duties with other in-country API team members. This job description is considered a guide to the position and should not be considered exhaustive.

**Requirements**:

- Live in Leeds (or surroundings)
- A genuine interest and knowledge of British history and culture
- Sensitivity to student needs and cultural differences
- Excellent written and spoken communication, time management and organisational skills
- Ability to multi-task and work to strict deadlines
- Ability to work independently and on own initiative and collaboratively as part of an international team
- A positive, can-do attitude
- Flexibility and willingness to assist across other areas and programmes when required
- Working knowledge of Google workspace, Google sheets and Microsoft packages

**Preferable**
- Experience in the tourism sector
- Event planning and event management experience
- Experience in similar role
- Experience working to strict deadlines
- Experience of living or working abroad
- Professional or academic experience with international students

**Benefits**
- Working for an international company which provides life changing experiences for students
- A fun role where you can form a real bond with students and not sit behind a desk all day
- Travel expenses paid
- Food stipend for day trips and overnight trips
- Flexible working hours (as per job requirements)

**To Apply**:
**Job Type**:

- Part time

**Contract length**:

- As soon as possible - mid-June 2024 (with the possibility of contract renewal in September 2024).

**Work Location**:

- In person to lead cultural events and orientation with preparation work done from home

**Schedule**:

- As per the cultural events schedule:

- One 5-hour event per week
- 1 day trip per semester
- 1 one-night trip per semester
- 1 two-night trip per semester
- The above schedule will average out at around 10 hours per week.

**License/Certification**:

- UK work visa

**Job Types**: Part-time, Fixed term contract
Contract length: 10 months
Part-time hours: 10 per week

**Salary**: £800.00-£1,000.00 per month

**Benefits**:

- Company events
- Flexitime
- Free or subsidised travel
- Work from home

Schedule:

- Flexitime
- Weekend availability

Ability to commute/relocate:

- Leeds: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

Willingness to travel:

- 50% (preferred)

Work Location: Hybrid remote in Leeds

Reference ID: Student engagement and support coordinator (Leeds)

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