Full Time Digital Validator/report Writer
6 months ago
CET provides a reliable, nationwide drainage investigation and repair service; featuring drainage mapping, CCTV surveying and 24/7 emergency drainage response.
We provide a national service for drainage and watermains claims across the UK, working as specialists on behalf of major insurance providers.
Working for us is many things - exciting, challenging, rewarding but it’s never dull. You’ll work with a diverse mix of people in a buzzing atmosphere and be part of a welcoming, inclusive community.
Applications from UK Mainland only
**The Package**
**Basic Salary**:£26,541 per annum and eligibility to participate in an annual employee discretionary bonus scheme.
All the additional benefits that CET can offer you can be found on our careers page
**Work Pattern**:Monday to Friday (40 hours per week)
**Location - **The Underground Services Team are not permanently home based but work on a hybrid basis with the necessity to attend the office based in Preston on a fairly regular basis actual days to be on site/at home to be agreed.
**Holidays -**22 days plus bank holidays with opportunity to attract up to 3 service days at the 3 year point, one per year will be automatically added to your entitlement based on service
**Reporting To - **Technical Team Manager
**The Job Role**
To Input all jobs onto Pulse and assist the Claim Handler to action every claim actioned in our systems.
**Role and Responsibilities**
New Claims
- Input all claims onto the system and create Case Refs
- Send the Case Refs to all Field Operatives
- Claims Handling/Scheduling
- Action every call including submitting the report
- Scheduling the further works
- Collecting private payments
- Collecting excesses
- Booking further works
- Updating the policy holder throughout the whole process
- Assisting Team Leaders as and when necessary
**GENERAL RESPONSIBILITIES**
- Monitoring the Diary for Users
- Uploading claims to claim system
- Action every call including submitting the report, booking the further works, updating the tracker, collecting payments - excess/private payments and updating the policy holder throughout the whole process.
- General claims administration as requested by the team leaders
The above list is NOT exclusive
**SKILLS AND ABILITIES**
- Clear and concise written and spoken communication skills
- Ability to present written information in a structured and balanced way, appropriate to the needs of the reader
- Ability to use all the IT platforms in operation with our team
- Experience of dealing with incoming and outgoing calls
- Experienced in customer care
- Capable and confident with all IT Packages used within the business
- CET is a Disability Confident Committed Employer and we want to make sure that you have the best possible recruitment experience with us. If you have a disability or long-term health condition and adjustments to our process would help you to perform to your full potential, please let us know._
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