Regional Operations Administrator

1 month ago

Chatham, United Kingdom Ward Security Full time

Job Title: Regional Operations Administrator

Department: Operations

Reports to: Operations Administration Manager

1. Job Purpose The Regional Operations Administrator is responsible for assisting with the day to day running of the operations administration for the Regional Operations Management team, sites and officers. To take reasonable care for the Health & Safety of yourself and of other persons who may be affected of your actions in accordance with Section 7 of the Health & Safety at Work Act 1974. To fully co-operate and commitment of the Company Environmental Policy to ensure and adhere to:

- Complying with procedures, arrangements and instructions
- Remaining aware that their own acts and omissions can have an impact on the environment and taking all reasonable measures to prevent or minimise any such impact
- Promoting and maintaining high standards of housekeeping

2. Key Functions

▪ To provide accurate and effective administrative and telephone support, which enable the sites and company to function on a day to day basis
▪ Ensure company systems accurately reflect all contract information.
▪ Ensure all sites have all the necessary equipment required for the security provision, as defined by the Operations Manager/Company guidelines.
▪ Ensure Purchase Orders, Sales Orders and any information required is accurately invoiced on the contract by the deadline set.
▪ Assist in the resolution of pay queries and provide the relevant information to the payroll department.
▪ Provide and send employees their roster patterns accordingly working alongside the Scheduling team.
▪ Responsible for ordering and allocating employee uniform within the designated portfolio.
▪ Daily authorisation of hours worked on company system in preparation for payroll. ▪ Check variances on company system to ensure that all pay and invoice information is correct; and update variance report.
▪ Highlight, any employee performance concerns to the Operations Management and HR Team.
▪ Produce monthly departmental Key Performance Indicators (KPI’s) and regional reports.
▪ Provide monthly Client reports together with other ad hoc reports to include various elements of the business.
▪ Liaise with members of the operations management team to ensure all operational daily tasks are covered and are completed in a timely manner.
▪ Drive improvements and efficiencies wherever possible across the operations administration department.
▪ Maintain team compliance to all quality company requirements.
▪ Ensure the highest standard of administration housekeeping and maintenance of company assets is achieved
▪ Maintain awareness and understanding of how the department impacts customers, both internal & external, and the department's overall impact on the business operation.
▪ Participates in special projects and performs other duties as required.
▪ To follow and adhere to Ward Security Limited Compliance Procedures and Company Operating Procedures.

3. Knowledge, Skills and Experience required
- Minimum of 3 years’ experience within an Operations administration environment, ideally within the security industry
- Excellent Communication skills, both verbal and written
- Excellent Numerical skills
- Financial awareness
- Excellent Customer Service Skills
- Excellent telephone manner
- Be able to multitask effectively and have the ability to establish and maintain effective working relationships with employees and clients
- Used to working in a high paced environment

4. Personal Attributes

▪ Excellent organisational and time management skills
▪ Ability to show Initiative and self-motivation
▪ High standard of personal presentation
▪ Task orientated
▪ Reliable and Punctual
▪ Analytical and methodical in approach to problems
▪ Be robust, determined and challenging along with a “can do attitude”
▪ The ability to work under pressure to meet deadlines is a fundamental part of the job

5. Specialised Knowledge and Skills:

- Advance Microsoft Office, eg; Excel, Access, Word and Outlook experience is essential.

**WHO WE ARE**:
Ward Security provides security services solutions to a range of UK businesses. Security services include: CCTV security systems, property management, guard dog security, key holding services, security guard patrol services, response alarm systems and more. With over 1000+ of our amazing people operating nationally.

We seek the best talent to uphold our vision “We look after our people, our people look after our clients. We aim to retain and attract the very best of both”.

**WHY WORK FOR US?**

Well apart from joining our friendly team we offer Uniform, SIA Licensing savings scheme, Cycle to Work Salary Sacrifice scheme, Pension and Life Assurance benefits.

We strongly believe in growing our own talent, and we provide opportunities through our in-house Training Academy, our Leadership Development Programme, online e.learning and development programmes for a career

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