Welcome & Service Assistant X 4

2 weeks ago

Liverpool, United Kingdom National Trust Full time

Working within a bustling atmosphere as part of passionate team, this role as a Welcome & Service Assistant plays a core part in providing fantastic customer service across two properties. No two days are the same in this role

What it's like to work here:Formby is a highly designated and much-loved coastal site, which welcomes around 1.16 million visitors annually. It’s not without its challenges and we are always looking at the best ways to manage this site for nature and people too.

You’ll also work across the portfolio at Rufford Old Hall, a Tudor mansion in Ormskirk home to 500 years of Hesketh family history. Everyday is different in the portfolio, so all of our team are enthusiastic, flexible and able to think on their feet.

You'll be part of the Visitor Welcome Team, working closely with the Welcome Manager (the Line Manager for this role). You’ll be part of a team of 10 Visitor Welcome Assistants across the two places, plus many volunteer colleagues too. You will also work alongside the wider property team consisting of our Ranger, Facilities Programming, Partnerships and Food & Beverage Teams.

What you'll be doing:As the largest conservation charity in Europe we work hard to raise funds, so that we can continue to care for all the heritage in our trust. Visitors are a vital part of what we do, so you’ll be responsible for ensuring that you provide an excellent service to all our visitors, every day. As a Welcome & Service Assistant, it’s your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the rest of the day.

You’ll be responsible for answering queries and making sure visitors can find everything they need for their visit. Understanding how and why we engage our supporters is key. Working with our spirit of place you’ll work with the visitor welcome team to link everything we do back to our cause and the on-going work we do.

You’ll deliver high standards of presentation at the properties and ensure all our communications with our visitors are clear and consistent.

Who we're looking forWe'd love to hear from you, if this sounds like you:

- Ability to work in a team - flexible and adaptable
- Well organised and able to work with minimum supervision
- Helpful & friendly
- Customer focused with a positive attitude
- Enthusiastic with a willingness to learn
- An understanding of the importance of great service

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust properties for you, a guest and your children (under 18)
- Tax free childcare scheme
- Rental deposit loan scheme
- Season ticket loan
- Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most locations
- Independent financial advice

Requirements :Compliance.Eligibility to Work in the UK
Fixed Term f/t or p/t (until 31/10/23)

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