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Welcome & Service Assistant X 3

4 months ago

Liverpool, United Kingdom National Trust Full time

Working within a bustling atmosphere as part of passionate team, you'll play a core part in providing fantastic customer service.

**Contract duration**:Fixed term contract until 31-Oct-2023

We’re looking for someone to work during our core hours of 9am-5pm which will include summer holidays, bank holidays, half term holidays and weekend shifts; and this can be discussed at interview (No Evenings & No Split Shifts)

Your contractual location will be Formby, but you'll also work at Rufford Old Hall.

This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in equal instalments over the year. You'll work 540 hours over the duration of the contract.

What it's like to work here:You'll be part of the Visitor Welcome Team, working closely with the Welcome Manager, who you'll also report into. You’ll be part of a team of 13 Visitor Welcome Assistants across the two properties, plus many volunteer colleagues. You will also work alongside the wider property team consisting of our Ranger, Facilities Programming, Partnerships and Food & Beverage Teams.

Formby is a highly designated and much-loved coastal site, which welcomes around 1.16 million visitors annually. It’s not without its challenges and we are always looking at the best ways to manage this site for nature and people too.

You’ll also work across the portfolio at Rufford Old Hall, a Tudor mansion in Ormskirk home to 500 years of Hesketh family history. Everyday is different in the portfolio, so all of our team are enthusiastic, flexible and able to think on their feet.

What you'll be doing:As the largest conservation charity in Europe we work hard to raise funds, so that we can continue to care for all the heritage in our trust. Visitors are a vital part of what we do, so you’ll be responsible for ensuring that you provide an excellent service to all our visitors, every day. As a Welcome & Service Assistant, it’s your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the rest of the day.

You’ll be responsible for answering queries and making sure visitors can find everything they need for their visit. Understanding how and why we engage our supporters is key. Working with our spirit of place you’ll work with the visitor welcome team to link everything we do back to our cause and the on-going work we do.

You’ll deliver high standards of presentation at the property, and ensure all our communications with our visitors are clear and consistent, from the first click on the website, to the posters and signs around the property.

You will be required to drive vehicles including vans between car parks therefore a **Full UK Driving Licence is required.**

Who we're looking forWe'd love to hear from you, if this sounds like you:

- Ability to work in a team - flexible and adaptable
- Well organised and able to work with minimum supervision
- Helpful & friendly
- Customer focused with a positive attitude
- Enthusiastic with a willingness to learn
- An understanding of the importance of great service

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Tax free childcare scheme
- Rental deposit loan scheme
- Season ticket loan
- Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most locations
- Independent financial advice

Requirements :Compliance.Eligibility to Work in the UK
Fixed Term p/t (540 hrs py to 31/10/23)