Customer Assistant

5 months ago


Southampton, United Kingdom M&S Full time

**Key Accountabilities**

Customer Assistant - Foods - Shirley

Purpose

To deliver a great shopping experience for our customers, putting customers before task every time Champion new ways of working within stores through an open mindset and positive attitude Complete tasks and processes that deliver ‘best in town’ standards Serve and sell across all channels brilliantly well Be the voice of our customer to help us continually improve

Work Pattern

Sun 0800 - 1100

Mon 0600 0900

Weds 0600 0900

Sat 0600 0900
**Key Capabilities**

**Purpose**
- To deliver a great shopping experience for their customers, putting customers before task every time
- Champion new ways of working within stores through an open mindset and positive attitude
- Complete tasks and processes that deliver ‘best in town’ standards
- Serve and sell across all channels brilliantly well
- Be the voice of our customer to help us continually improve

**Key Accountabilities**
- Serve our customers efficiently and brilliantly well - on the shop floor and at service points
- Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOPs
- Minimise cost and waste through good process practice
- Follow safe and legal working practices

**Key Capabilities**
- Understands how M&S operates,it’sstrategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo - ask why the company does things the way it does things
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection

**Technical Skills/ Experience**
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Understand customer needs and spot selling opportunities
- Adapting to change
- Good Knowledge of VM principles

**Key Relationships and Stakeholders**
- Customers
- Colleagues
- Store Leadership
- BIG


  • Customer Assistant

    2 months ago


    Southampton, United Kingdom CV-Library Full time

    Customer Assistant - Southampton, Bournemouth & Salisbury etc Must be able to work a minimum of 3 shifts a week (24 hours or more) Must be able to work Fridays, Saturdays & Sundays Adecco UK are currently seeking committed and Safety conscious staff to work at (station) as a Customer Assistant. Our Customer Assistants, will provide a First-class service...

  • Customer Assistant

    5 months ago


    Southampton, United Kingdom Relay Group Limited Full time

    We are seeking a dedicated and customer-focused individual to join our team as a Customer Assistant. In this role, you will be the first point of contact for our customers, providing excellent service and ensuring their needs are met. **Duties**: - Assist customers with inquiries, product recommendations, and purchases - Provide exceptional customer...

  • Customer Assistant

    5 months ago


    Southampton, United Kingdom Vanguard Ventures Full time

    Join our team as a Customer Assistant and embark on a rewarding journey of providing exceptional customer service. We are seeking a dedicated individual to warmly greet our valued customers, share product insights, and guide them through a delightful shopping experience. If you thrive in a fast-paced environment and love interacting with people, this...

  • Customer Assistant

    5 months ago


    Southampton, United Kingdom Vanguard Ventures Full time

    **Responsibilities**: - Greet customers in a friendly and professional manner. - Provide customers with accurate information about products and services. - Handle customer inquiries and complaints in a timely and professional manner. - Assist customers with product selection, demonstrating knowledge of products and services. - Process customer orders...

  • Customer Assistant

    2 weeks ago


    Southampton, Southampton, United Kingdom Adecco UK Limited Full time

    Job Title: Customer AssistantAdecco UK Limited is seeking a dedicated and safety-conscious Customer Assistant to join our team. As a Customer Assistant, you will provide exceptional service to our customers, ensuring their safety and well-being at all times.Key Responsibilities:Effectively operate the gates to ensure the safety of all who pass through...

  • Customer Assistant

    5 months ago


    Southampton, United Kingdom Bagel Factory Full time

    '''Duties''' - Assist customers with taking orders/ preparing bagels in a professional and friendly manner - Provide accurate and timely information to customers regarding products, services, and promotions - Process customer orders, returns, and exchanges efficiently and accurately - Follow stringent health and safety laws, such as preparing food once...

  • Customer Assistant

    4 weeks ago


    Southampton, United Kingdom BUZZ Bingo Part time

    Do you love to chat and socialise with people? Would you consider yourself as a people person? Are you a good listener who remembers small details? If yes, we would love to hear from you!Join us as a Customer Assistant in our Southampton Lordshill Club offering a 20 Hour contract which includes evening and weekend shifts.  The Role You’ll Play As a...

  • Customer Assistant

    3 weeks ago


    Southampton, United Kingdom Buzz Group Limited Full time

    Do you love to chat and socialise with people? Would you consider yourself as a people person? Are you a good listener who remembers small details? If yes, we would love to hear from you!Join us as a Customer Assistant in our Lordshill Club offering a 20 Hour contract which includes a focus on evening and weekend shifts.The Role You'll PlayAs a Customer...

  • Customer Assistant

    4 weeks ago


    Southampton, United Kingdom Buzz Bingo Full time

    Do you love to chat and socialise with people? Would you consider yourself as a people person? Are you a good listener who remembers small details? If yes, we would love to hear from you!Join us as a Customer Assistant in our Southampton Lordshill Club offering a 20 Hour contract which includes evening and weekend shifts. The Role You’ll PlayAs a...

  • Customer Assistant

    5 months ago


    Southampton, United Kingdom Buzz Bingo Full time

    **Do you love to chat and socialise with people? Would you consider yourself as a people person? Are you a good listener who remembers small details? If yes, we would love to hear from you!** *** **Join us as a Customer Assistant in our Lorshill Club offering a 20 Hour Contract which is fully flexible over 7 days.** **Join Our Team of Remarkable...

  • Customer Assistant

    3 weeks ago


    Southampton, United Kingdom Buzz Group Limited Full time

    Do you love to chat and socialise with people? Would you consider yourself as a people person? Are you a good listener who remembers small details? If yes, we would love to hear from you!The following information provides an overview of the skills, qualities, and qualifications needed for this role.Join us as a Customer Assistant in our Lordshill Club...


  • Southampton, United Kingdom Consider Posh Pro Full time

    **Job Title**: Customer Service Assistant **Location**: Southampton, HAM **Position Type**: Full-time **Key Responsibilities**: - Greet and assist customers in a friendly and professional manner, both in-person and over the phone. - Handle customer complaints and resolve issues in a timely and effective manner. - Process orders, returns, and exchanges...

  • Customer Assistant

    5 months ago


    Southampton, United Kingdom Lidl Full time

    Summary £12.00 up to £13.00 per hour - This isn’t stacking shelves. This is feeding families. Part time contract (30 hours) - shifts start at 4:30am and will involve working 1 day at the weekend. As a Customer Assistant at Lidl, no shift is the same and you get out what you put in. Starting at 5am some days to set up the store bakery for the day or...


  • Southampton, United Kingdom Asda Express Full time

    **Role**:Customer Service Assistant **Location**:Southampton, SO40 8DD **Hours**:Part-Time Hours Available / Permanent **Hourly Rate**:£10.50 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: Asda Express We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail Forecourt...


  • Southampton, United Kingdom Consider Posh Pro Full time

    **Job Title**: Entry-Level Customer Service Assistant **Location**: Southampton, HM **Department**: Customer Service **Reports To**: Customer Service Manager **Employment Type**: Full-time **Job Summary**: **Key Responsibilities**: - Issue Resolution: Assist in resolving customer complaints and issues, escalating to higher-level support as necessary. -...


  • Southampton, United Kingdom CONNECTED L GROUP Full time

    We are currently seeking a highly motivated and customer-focused individual to join our team as a Customer Service Assistant. **Responsibilities**: - Provide exceptional customer service and support to clients via various face to face channels - Analyze customer inquiries and provide accurate and timely responses - Assist customers with product...


  • Southampton, United Kingdom Apcoa Parking Full time

    Customer Service Assistant - Southampton Airport - £11.25 per hour - 4 on, 4 off Are you customer focused? Do you enjoy being active whilst you work? If you answered yes to these questions, then this be may the role for you! An exciting opportunity has arisen for a Customer service assistant working with our team at Southampton Airport. Customer service...


  • Southampton, United Kingdom EG Group Full time

    **Role**:Customer Service Assistant **Location**:Southampton, SO31 7ZE **Hours**:Part-Time Hours Available **Hourly Rate**:£10.50 **Aged 18+** **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: EG Group We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail Forecourt...

  • Customer Assistant

    5 months ago


    Southampton, United Kingdom M&S Full time

    **Summary** Beauty Customer Assistant **All the details** The work pattern for this vacancy is: w/c 09/06/24 SUN 1100-1700 Tue 0900-1500 Wed 0900-1700 Thur 1400-2000 Fri 0900-1600 W/C/ 16/06/24 Mon 0900-1600 Tue 1400-2000 Thur 0800-1400 Fri 0900-1500 Sat 0900-1700 **Purpose** - To deliver a great shopping experience for their customers, putting...

  • Customer Assistant

    5 months ago


    Southampton, United Kingdom Lidl Full time

    Summary £12.40 - £13.00 per hour | 16-40 hour hour contract | Will involve AM, PM & Weekend shifts | 30-35 days’ holiday (pro rata) | 10% in-store discount | Pension scheme Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re collaborative, determined and we all pitch in to help each other...