Relief Administrator

6 months ago

Aberdeen, United Kingdom Bon Accord Care Full time

**BON ACCORD CARE**
**JOB PROFILE**

**1 Job Details**

Relief Administrator (Scheduling)

**2 Job Purpose**

This is a great opportunity to work in a fast-paced environment. You will be responsible for managing daily scheduling and sourcing staffing within a Care at Home setting. This will require great organisational & communication skills and be able to meet deadlines.

A day in the life of the role will include: planning shift cover in advance and also emergency cover for the service, scheduling of daily workloads to staff, monitoring of workload compliance, sourcing staffing through building relationships with staff, minute taking, and general administrative duties.

**3 Reporting Relationship**

Admin Manager/ Service Manager
|

Admin Team Leader/ Logistics Planner
|

Administrator

**4 Outcomes**

The post holder will be expected to:
**The following list gives examples of the type of duties you may undertake. All of these should be done in a manner which supports the team to encourage customers towards the maximum degree of independence and activity appropriate to their abilities**:

- Assist in provision, preparation and collation of information maintaining all records, files and systems, including use of Salesforce/ Skedulo
- Use keyboard skills to ensure accurate Service User data is entered and maintained on our digital systems and Scheduling Software, including the use of Salesforce/ Skedulo.
- Analyse information and schedule activities in order to contribute to the smooth operation of the team they support, for example through management of team rotas to ensure that all weekly and monthly tasks are scheduled, including scheduling of visits to new and existing customers.
- To work to tight timescales.
- Handle petty cash and use financial systems such as Pecos and InfoSmart to raise orders and receipt invoices in a timely manner.
- Progress a set workload under the supervision of their line manager in order to ensure the smooth running of the service.

**6 Knowledge**

**The post holder needs to be able to demonstrate an understanding or experience of**:

- Office procedures including administration and experience of MS Office Suite/365 (Outlook,
- Effective resource monitoring - financial and stock control - to contribute to meeting of budgetary targets and expectations.
- Health and safety awareness
- Excellent communication skills, electronic, verbal and written

**7 Grade Specific skills and competencies**

**The post holder is expected to demonstrate**:

- Ability to undertake all duties in accordance with health and safety legislation, statutory obligations and BAC policies
- Ability to communicate effectively with customers, staff and other stakeholders in line with required outcomes
- Ability to plan and manage a set workload with limited direct supervision, while at the same time recognising when matters need to be referred to a more senior manager
- Ability to manage priorities and deadlines
- Ability to operate effectively as a member of a busy team
- Ability to organise, take minutes and contribute to regular meetings
- Ability to work flexibly in line with service delivery requirements
- Ability to use MS Office Suite/365 (Outlook, Word, Excel, Powerpoint, Access) and adapt to new technology

**8 Organisational Behaviours**

**The post holder is expected to display the following behaviours**:
**Quality**
- Ensure that the services offered are the best they can be.

**Integrity**
- Respect the dignity and diversity of all of our customers and staff and always uphold people’s rights.

**Service**
- Communicate with and listen to our customers in order to deliver the highest standard of service.

**Pride**
- Demonstrate pride when working for Bon Accord Care

**Value**
- Ensure services delivered give value for money and work efficiently.

**Innovation**
- Be open to new ideas and at the forefront of innovation in delivering care and enablement services.

**9 Requirements of the Job**

**The post holder needs to hold as a minimum**:

- Protection of Vulnerable Groups Scheme Record (PVG) or willing to become registered
- ECDL or willingness to obtain

**The post holder may be expected to**:

- Work in accordance with Adult, Child and Public Protection principles and procedures
- Adhere to the requirements of the Social Work Code of Practice, SSSC Code of Practice, Policy and Procedures and all relevant Legislation.

10 Development

**The post holder must have undertaken or be committed to undertaking the following mandatory training within a specified period**:

- Appropriate mandatory training as specified by the company
- Online interactive learning, including For Your Eyes Only (ICT security), Protecting Children,

Adult Protection, Data Protection
- Training that is appropriate to the role
- Training in the use of scheduling software
- Full BAC induction training

**Job Type**: Zero hours contract

**Salary**: £14.12 per hour

Expected hours: No more than 37 per week

**Benefits

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