Regional Delivery Partner

5 days ago


Sheffield, United Kingdom BT Full time

THE ROLE- Ensure that field resources are allocated effectively and provide real-time support to several teams. You’ll also be key to managing customer escalations, with the support of your Area/Control managers.- The team is close-knit and works together 3x per week in Sheffield. In fact, there are five teams that make up the whole unit, meaning over 50 people in the wider team. So there's lots of support around you while learning the ropes. Each day will offer a different challenge and your problem-solving skills will be stretched. Progression could look like moving into a team leader position. You'll also have opportunity to go out onto sites, shadowing engineers on visits.- Your core duties include:
- Deploy field resources using allocation systems
- Collaborating with field engineers
- Identify risks and/or issues with allocation profiles and flag accordingly
- Help manage customer escalations/incidents
- Carry out root cause analysis of failures within field / control
- EXPERIENCE REQUIRED- Experience with the Microsoft Excel & Word are essential
- Good verbal and written skills.
- Product knowledge would be an advantage but not essential
- Good problem-solving skills
- Experience in capacity and resourcing planning
- BENEFITS INCLUDE- BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
- Purchase discounted BT shares
- Options including childcare vouchers, private healthcare, season ticket loan
- Discounted products including broadband and BT Sport
- Access to 100s of retail discounts including the BT shop
- FLEXIBLE WORKING- BT have moved to a hybrid working model - you can work from home 2 days per week. This means you’ll be at your contractual location 3 days a week.- WHAT HAPPENS NEXT- This advert closes on November 18th, after which the hiring manager will review all applicants and provide feedback.



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