Case Handler Apprentice
2 weeks ago
**Did you know? Most of the apprentices we recruit go on to secure a permanent position in our businesses? Take a look at this link to our latest good news story.**
**Responsibilities**:
- Liaise with customers, clients, and suppliers regarding a range of queries in a professional and timely manner, ensuring that they are kept fully always updated with the progress of the case_._
- Booking our clients appointments considering distance and convenience for the client.
- Achieving personal and team KPI targets including call quality measures, efficiency, and attendance.
- To adhere to company policies/procedures as advised by management and noted within the employee handbook.
- Work in line with data protection and confidentiality guidance.
- Ensuring first time resolution by displaying a thorough knowledge of all processes and understanding the needs of the customer.
- Regularly review processes and provide suggestions for efficiencies on team.
- Identify and escalate any issues accordingly.
**Skills and Abilities**:
- Strong communication skills, both verbal and written
- Excellent customer service skills with a friendly and professional demeanor
- Ability to multitask and prioritize tasks effectively
- Attention to detail and accuracy in updating systems and notes
- Willingness to learn and develop new kills through the apprenticeship program
- Ability to work well in a team environment and collaborate with colleagues
**Benefits**:
Full training and supported provided by the growth company to achieve your apprenticeship qualification
Opportunity to gain valuable customer service and system updating experience
Competitive benefits package
Career development and progression opportunities within the company
**Before Applying**:
Hours: Monday - Friday 0830-1700
Location: Premex House, Bolton, BL6 6SX. Fully office based
**Salary**: £13,000 per annum
- We are a disability confident employer_
IND2
**Job Types**: Full-time, Apprenticeship
**Salary**: £13,000.00 per year
Schedule:
- Monday to Friday
- No weekends
- Overtime
Application question(s):
- Have you passed Maths & English? (GCSE or Functional Skill Level)
**Education**:
- GCSE or equivalent (preferred)
Work Location: In person
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