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Maternity Hub Receptionist

4 months ago

Northampton, United Kingdom Northampton General Hospital NHS Trust Full time

Are you looking for a new challenge? We are looking to recruit friendly, hardworking, enthusiastic people to work within our offsite Maternity Hubs supporting both our Community Midwives and our patients.

You will be required to provide an efficient reception/administrative service to the Community Midwifery Teams based in several hub locations across the trust including our new hub at Moulton Park between the hours of 8-6pm Monday to Friday.

The role will involve face-to-face reception and telephone duties, booking and re-arranging appointments, general admin and clerical duties. Shift are planned on a monthly rota basis with at least two 6pm finishes required each week.

Excellent organisational and interpersonal skills will be required for this post as you will be expected to communicate well with all levels of staff and public.

You will also need to be flexible and have your own transport as you will be required to provide reception cover for the maternity hubs (currently based at Far Cotton and Billing Road) as and when required to cover holiday and sickness.

**For further information please contact**:
Abbie Doherty - 01604 544767

You will be part of a reception team providing a first class reception service to visiting patients and their families in additional to providing administrative support to the community midwives working on the site.

An eye for detail is essential and the ability to prioritise and organise your workload is also essential.

Ideally you will have had recent admin experience and will have excellent computer skills and organisation skills. Previous reception experience is desirable but not essential.

Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey. All of our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered into a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.

Our Excellence Values

Compassion

Accountability

Respect

Integrity

Courage

We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone’s full potential. As an organisation, we value how we communicate and promote our vacancies to all communities.

We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.

We have active Networks that promote and support colleagues from all backgrounds. This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.

**As hub receptionist, you will be required to**:
Welcome all patients and their family members into the department in a professional manner, making them feel comfortable and at ease and to direct them to the appropriate area.

Answer telephone enquiries in an appropriate manner relaying information to patients and midwives where necessary.

Maintain good written and verbal communication between all departments and outside agencies.

Use the computerised patient management system (E-Camis) to access patient details, update information and make antenatal and postnatal appointments.

Photocopy and scan documents/notes as required and manage the department post.

Provide admin support to the community midwives.

Access and print ICE requests in readiness for clinics.

Help maintain hub stock supplies.

Inform Estates/Electronics of any hub maintenance issues.

Ensure blood samples are collected and delivered to the hospital in a timely manner.

Assist in the training of new members of staff.

These duties and responsibilities may be changed in accordance with the needs of the Directorate and in particular the post holder may be required to provide support to other areas within the department as required and to carry out any other relevant duties that may be requested.