Nhs-digital/it Support Officer

4 weeks ago

Wolverhampton, United Kingdom Steria Recruitment Full time

Intelligent Resource Recruitment is working in partnership with a major Client in the UK. We are currently recruiting for**Digital/IT Support Officer**to be **Wolverhampton and Derby**based out

**Job Title=Digital/IT Support Officer**

**Location = Wolverhampton and Derby**

**Duration= Until end of March 2023**

**IR35 Status: Inside**

**Role**:

- To act as first point of contact for the Digital Team, dealing with both routine and specialist enquiries in a pleasant and helpful manner. Using initiative and knowledge to deal effectively with a range of issues. Take accurate messages forwarding as necessaryand in a timely manner.
- Communicate information clearly and effectively both with the team and to others using a range of influencing and negotiating skills.
- Consistently deliver good customer service in a "client-focused" environment, develop effective working relationships.
- Assist in the facilitation of project activities including liaising with IT Services and contacting GPs, GP practice managers & staff, pharmacists, suppliers, anyone who is a key stakeholder in the delivery of projects.
- Maintain & monitor project information and documentation on the SharePoint system devising a process for the provision of high-level assurance e.g., develop document control processes.
- To identify and analyse issues, highlighting any risks relevant to the projects making suggestions and recommending solutions.
- Scheduling and arranging meetings: taking minutes, preparing agendas, distributing papers and monitoring attendance. Responsible for progress chasing commitments to actions at all levels.
- Contribute to the development of new systems and ways of working, adapting to and supporting changes implemented to departmental efficiency.
- Receiving, processing and where necessary forwarding incoming and outgoing correspondence.
- Develop and maintain effective working relationships with external suppliers and other providers negotiating for best value for goods and services.
- Ability to raise requisitions, place orders and process invoices in a timely manner. Produce management and analytical reports.
- Produce financial information at year-end from Oracle BI to assist with budgeting and prevent overspend.
- Be aware of the ISFE standards and protocols including but not limited to when and how to waiver the instructions.
- Manage orders for multiple cost centres and budget streams, ensuring they are correctly coded.
- Develop an awareness of the regular ordering prerequisites in order to increase efficiently.
- Pro-actively work with senior managers to ensure that approvals are progressed.
- Ensure deliveries go to the correct outbound location and manage inbound deliveries effectively.
- Investigate delayed, incorrect or incomplete orders arranging returns or replacements as appropriate.
- Work closely with CSU Procurement and Payments Teams to resolve queries and issues in a timely manner.
- Manage the archiving service using a web-based self-service portal. Responsible for the retrieval and subsequent return of archived material.
- Creation and analysis of reports on the usage of the archiving service in order to monitor its value.
- Maintain a stock of archiving consumables including boxes, barcodes, and security tags. Place orders for consumables via online portal.
- Responsible for the production of ID badges using a bespoke desktop card printer.
- Maintain a log of all ID cards and building security passes

Intelligent Resource Recruitment is committed to barrier-free and inclusive recruitment. We are a Disability Confident recruiter, and a RIDI 100 and Business Disability Forum partner organization.

Intelligent Resource is committed to barrier-free and inclusive recruitment. We are a Disability Confident recruiter, and a RIDI 100 and Business Disability Forum partner organisation.

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