Social Brand Reputation Manager

3 weeks ago

London, United Kingdom Spring Technology Full time

Our client, a well-known tech giant, are currently looking for a Social Brand Reputation Manager to join their team in the UK on a contract basis. The position can be fully remote however working from their London office is possible if preferred. Someflexibility for on-call will be required.
About the Role
Our mission is to ensure all users have a seamless customer care experience, while also
protecting our reputation. To do this, we are building a new team called the Social Brand
Reputation Team. They will sit under Global Community Operations on the Social Media
Operations Response Team (SORT), but they will be closely tied to Global Marketing and Crisis Communications.
They will live and breathe social media focused on protecting our reputation. This role will
have two main objectives:
? Provide white glove attention for viral and influencer posts on social media, working
closely with cross-functional customer-care centric teams
? Work with Comms and Marketing to serve as the frontline team for issues surfacing on
social media
You should bring a passion for customer care, influencer management and crisis
communications. You should be comfortable rolling up your sleeves with the details of
individual customer care issues, have a passion for influencer/celebrity community, as well as feel comfortable managing sensitive issues-centric topics. This role is a part of a Global team so you will work with stakeholders across international offices, butmost specifically in the US and EMEA. This role requires a person who is a dynamic, fast thinker who can spot potential problems before they become a major brand risk. We are looking for someone who is always looking to improve efficiency and solve problemswhich arise in this high change environment.
What You'll Do
? Monitor social media for influencer and viral posts and respond to customer care or negative posts about the brand via our social media tool, Sprinklr, as well as occasionally natively monitoring platforms
? Understand the full spectrum of our customer care policies and processes
? Liaison with Marketing and Comms on replies to influencer and viral posts
? Bring an elevated lens of Marketing/Comms to our customer care world
? Manage key stakeholder conversations with senior level global leadership
? Manage various aspects of brand crises on social media, including social listening,
reporting, responding, crafting in-feed posts, liasioning with policy, etc.
? Work with stakeholders and varied policies across the world, but specifically in the US
and UK
? Potential to be on-call
Basic Qualifications
? Minimum of two years of prior work experience, preferably in social media community
management or related field
Preferred Qualifications / Experience
? 4+ years of social media community management for a large brand with diverse issues
? Project management: you have proven experience of managing multiple projects
end-to-end in a fast-paced environment, with the ability to work to tight timescales
? Ability to thrive in an ambiguous and flexible work environment
? Bachelor's degree, preferably in Communications, Social Media or Public Relations
? Social Listening and Software Proficiency in Sprinklr & Brandwatch
? Understand intuitively what has the propensity to go viral and create brand crises
? Proficient stakeholder management skills
? Influencer management experience
? Previous experience managing Brands and Crisis in Social Media
? Customer care operations experience
? Strong communicator (both verbal and written); creative copy writing skills
? Customer focus, empathy and business acumen to understand the customers' needs
and generate engaging conversations in Social Media
? Problem solver - Desire to address complex problems without hesitation
? Independent and proactive, self-starter and highly motivated; capable of working
independently, yet collaboratively, within a fast-paced environment, while maintaining a
positive, proactive and energetic approach to work
? Highly organized and able to multi-task, whilst maintaining clear and proactive flow of
communication
? Clear Understanding of Engagement elements across the most popular social networks
(Facebook, Twitter, Linkedin, Instagram, TikTok, Reddit, Youtube)
? Ability to de-escalate, shift and approach negative engagements to turn them into
positive outcomes for our users
Spring Technology acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.

  • Social Media Manager

    4 weeks ago

    London, United Kingdom Brand Recruitment Full time

    An opportunity for a Social Media Manager has become available working with one of the most experienced and successful independent agencies of its kind in the UK. It is an exciting time to join this company, and as Social Media Manager you’ll be handling content for some of their most prestigious clients. Applicants will ideally have agency-focused...

  • Social Media and Online Community Manager

    4 weeks ago

    London, United Kingdom Brand Recruitment Full time

    An opportunity for a Social Media Manager has become available working with one of the most experienced and successful independent agencies of its kind in the UK. It is an exciting time to join this company, and as Social Media Manager you’ll be handling content for some of their most prestigious clients. Applicants will ideally have agency-focused...

  • Social Creative

    1 week ago

    London, United Kingdom FABRIC SOCIAL Full time

    Job DescriptionJob DescriptionFabric Social is on the hunt for a Social Creative.We are looking for a creative and results-oriented Social Creative to join the team at Fabric Social UK! You will be responsible for developing engaging and effective social media campaigns across various platforms for clients such as Currys, William Hill, Andrex and others…...

  • Marketing Manager

    2 weeks ago

    London, United Kingdom Brand Recruitment Full time

    Our client is a very exciting powerhouse in a niche software sector, providing solutions to the biotechnology, medical and pharmaceutical arenas. They’re seeking 2 experienced marketing managers to join the growing team in these brand-new positions, working alongside a content marketing manager, online marketing specialist, events manager and head of...

  • Social Media Manager

    4 weeks ago

    London, United Kingdom Cosmetics Business Ltd. Full time

    Proven experience working in social media, in-house or agency based. ~ Proven ability to strategically build brand love and brand community. ~ Solid understanding of social media and digital content. ~ Excellent project management skills. ~ Increase brand awareness through supporting key platforms including TikTok and Instagram. ~ To bring a growth...

  • Marketing and Communications Manager

    4 weeks ago

    London, United Kingdom Brand Recruitment Full time

    Brand has exclusively partnered with an ambitious, not for profit business who are on the lookout for a new marketing and communications manager to join their collaborative team. With great benefits and hybrid working options available - there is no better time to join this reputable business! The Role Reporting directly to the CEO, day to day...

  • Social Media Manager

    3 weeks ago

    London, United Kingdom ThirtyThree Full time

    Who we are at ThirtyThree We’re an ambitious Employer Branding agency with a reputation for leading the industry at a global level. We create inspiring communication strategies, employer brands and advertising campaigns that inspire colleagues and candidates and help organisations find the top talent they need. With big plans for the future and a...

  • Social Media Intern

    4 weeks ago

    London, United Kingdom Social Awaken Full time

    **Social Awaken is a leading social media agency that specialises in the Hospitality & Retail industries.** **Are you looking to grow within one of the fastest-growing social media agencies in the UK & UAE?** **Paid full time/part time internship opportunity: £25 per day** **Responsibilities**: - Manages the company’s social media accounts and post...

  • PR Manager

    3 weeks ago

    London, United Kingdom Brand Recruitment Full time

    A leading and influential Hertfordshire based charity executing critical work on a daily basis, are looking for a passionate PR Manager to join their brilliant team on a full-time permanent basis. Having worked extensively with this organisation for their marketing, press/media and communications teams, we know what a rewarding environment and successful...

  • PR and Media Manager

    3 weeks ago

    London, United Kingdom Brand Recruitment Full time

    A leading and influential Hertfordshire based charity executing critical work on a daily basis, are looking for a passionate PR and Media Manager to join their brilliant team on a full-time permanent basis. Having worked extensively with this organisation for their marketing, press/media and communications teams, we know what a rewarding environment and...

  • Associate Director of Social Media Management

    2 weeks ago

    London, United Kingdom Born Social Full time

    What you'll be doing: Turning strategy into tactics:  You'll represent Social Media Management in the Strategy phase of briefs, ensuring there are clear community & platform insights which ladder into tactics that have a clear role for UGC, Community Management, and the interplay with Creators & Branded comms. Delivering frameworks & structures for...

  • Global Social Media Manager

    6 days ago

    London, United Kingdom Alexander James Recruitment Full time

    We are seeking a **Global Social Media Manager **to join the Communication team of our amazing innovative and customer centric client. On a daily basis, you'll naturally engage their B2B audience (journalists, governments, investors, clients, employees,stakeholders) and write compelling posts. You’ll ensure employee advocacy leveraging Socicabble and the...

  • Social Media Manager

    4 weeks ago

    London, United Kingdom Cranberry Panda Full time

    Social Media Manager - Beauty Brand - London Social Media Manager - Beauty Brand - London 2950MH London Permanent Post, Client Side, Senior A brilliant science-backed and much loved beauty brand is looking for a Social Media Manager to join their London Head Office. Owning social for the brand, you will be a champion for all social channels, creating...

  • Social Content Creator, Europe

    2 weeks ago

    London, United Kingdom The Social Element Full time

    What You’ll Do The Content Creator will be responsible for creating culturally led content for an automotive brand's social channels. Starting with a focus on Instagram, they will be a self-starter who can ideate, shoot and edit to a high standard and brief designers when required. They will always be on the lookout for the latest trends, and work closely...

  • Social Media Manager

    4 weeks ago

    London, United Kingdom dotgap Ltd Full time

    Position: Social Media Content Manager Location: London, CLIENT SIDE **Salary**: Good Flexible daily start / finish times Flexible in office / WFH structure About the Company This client is a powerhouse in the world of media and entertainment. An amazing brand, great company to work for, outstanding company benefits and a household name too. Within...

  • Social Media Executive

    4 weeks ago

    London, United Kingdom Brand Recruitment Full time

    An opportunity for a Social Media Executive has become available working with one of the most experienced and successful independent agencies of its kind in the UK. It is an exciting time to join this company, and the Social Media Executive will be handling content for some of their most prestigious clients. Applicants must have b2c focused agency...

  • Social Media and Digital Community Executive

    4 weeks ago

    London, United Kingdom Brand Recruitment Full time

    An opportunity for a Social Media Executive has become available working with one of the most experienced and successful independent agencies of its kind in the UK. It is an exciting time to join this company, and the Social Media Executive will be handling content for some of their most prestigious clients. Applicants must have b2c focused agency...

  • Social Media Community Manager Crypto

    4 weeks ago

    London, United Kingdom Pentasia Full time

    Social Media Community Manager Our client is one of the world's leading online trading groups, providing multi-asset trading, currency data, and analytics to retail and corporate clients worldwide. They aim to educate and inform through high-quality content, keeping their audience of private investors and self-directed traders engaged with popular...

  • Senior Social Strategist

    3 weeks ago

    London, United Kingdom The Social Element Full time

    What You’ll Do Be the voice of strategy in Europe, supporting the Strategy Director in delivering exciting strategy for clients and new business/ pitches Help clients meaningfully connect with their communities by identifying key insights (audience, brand, culture, platform) and developing subsequent strategies  Partner with client services and new...

  • Social Media Executive

    6 days ago

    London, United Kingdom the Difference Full time

    My client, a leading membership organisation based in London are currently recruiting for a Social Media Executive to join their digital team. - Creating and publishing relevant, original, high-quality content - Create a regular publishing schedule and implement a content calendar to manage content and plan specific, timely campaigns. - Managing the...