Head of Customer Services
6 months ago
**Head of Customer Service working information**:
- **Generous salary starting from £50,000 pa.**:
- **Full time 40 hours**:
- **Office based in Ferndown with willingness to travel on occasions for Business needs.**
**Company Benefits**:
- **Company Pension.**:
- **Company Events.**:
- **Career progression fast growing company with exciting opportunities** **including a pathway to a director level role.**
**Key responsibilities for Head of Customer Services**:
- **Lead, motivate and develop a team of customer service representatives to ensure the delivery of high-quality service to our clients.**:
- **Set and monitor team performance targets, providing feedback and support.**:
- **Monitor, report, and analyse customer service metrics to identify trends and areas for improvement.**:
- **Develop and implement strategies to improve customer satisfaction and retention.**:
- **Collaborate with other departments to resolve customer issues and improve processes.**:
- **Maintain up-to-date knowledge of company products and services.**:
- **Handle escalated customer enquiries and complaints in a professional and efficient manner.**
**Requirements for Head of Customer Services**:
- **At least 2 years of experience in a customer service leadership role.**:
- **Strong communication and interpersonal skills.**:
- **Demonstrated ability to analyse and solve problems.**:
- **Proficiency with customer service software and technologies (Zoho Desk would be a bonus).**:
- **Ability to work in a fast-paced, dynamic environment.**
**We are an equal opportunity employer who support diversity and inclusion within the workplace.**
**Salary**: £50,000.00-£60,000.00 per year
**Benefits**:
- Casual dress
- Company events
- Company pension
- Free parking
Schedule:
- Monday to Friday
**Experience**:
- Customer Service: 2 years (required)
Ability to Commute:
- Ferndown (required)
Ability to Relocate:
- Ferndown: Relocate before starting work (required)
Work Location: In person
-
Customer Service Advisor
6 months ago
Ferndown, United Kingdom Eakin Healthcare Group Full time**ABOUT THE ROLE** This role is to provide the best possible customer service to our customers, contributing towards the success of the business by going above and beyond to meet our customers’ expectations and fulfilling their needs in a safe and timely manner. Reporting to the Senior Customer Services Advisor this Customer Service Advisor role is to...
-
Customer Service Advisor
2 weeks ago
Ferndown, United Kingdom Tru Talent Full timeCustomer Service Assistant Location: Wimborne Salary: £13.00 per hour Hours: Full-time, 9am-5pm, 5 days per week Includes 2 Saturdays each month, with a weekday off on those weeks. 40 hours a week Job Type: Temp to Permanent Our client is looking for a Customer Service Assistant to join their team in their busy retail store.If you thrive on helping...
-
Customer Service Advisor
1 week ago
Ferndown, United Kingdom Tru Talent Full timeCustomer Service AssistantLocation: Wimborne Salary: £13.00 per hourHours: Full-time, 9am-5pm, 5 days per week Includes 2 Saturdays each month, with a weekday off on those weeks. 40 hours a weekJob Type: Temp to PermanentOur client is looking for a Customer Service Assistant to join their team in their busy retail store. If you thrive on helping...
-
Customer Service Advisor
6 months ago
Ferndown, United Kingdom Hendy Group Full timeWe have some excellent opportunities where you can put your outstanding customer services skills in to action. We are looking for confident customer services heroes to join us as Service Advisors in our busy Service departments at our Kia Dealership in Ferndown. You do not need automotive experience to be successful in this role - we will train that, but...
-
Customer Service Advisor
7 months ago
Ferndown, United Kingdom Hendy Group Full timeWe have some excellent opportunities where you can put your outstanding customer services skills in to action. We are looking for confident customer services heroes to join us as Service Advisors in our busy Service departments at our Kia Dealerships in Ferndown. You do not need automotive experience to be successful in this role - we will train that, but...
-
Customer Service Advisor
6 months ago
Ferndown, United Kingdom Eakin Healthcare Group Full time**ABOUT THE ROLE** As a Customer Service Advisor you will provide the best possible customer service to our customers, contributing towards the success of the business by going above and beyond to meet our customers’ expectations and fulfilling their needs in a safe and timely manner. **KEY ACTIVITIES** - Prescription Processing - Inbound Customer...
-
Customer Service Advisor
2 days ago
Ferndown, United Kingdom CV-Library Full timeJob description Job description Are you passionate about delivering excellent customer service? Do you enjoy helping customers find solutions to their queries? If so, we have the perfect opportunity for you! We are looking for a dedicated and friendly Customer Service Advisor to join our client who is based in Ferndown. In this role, you will be the first...
-
Customer Service Advisor
1 day ago
Ferndown, United Kingdom Wild Recruitment Full timeJob descriptionJob descriptionAre you passionate about delivering excellent customer service? Do you enjoy helping customers find solutions to their queries? If so, we have the perfect opportunity for you!We are looking for a dedicated and friendly Customer Service Advisor to join our client who is based in Ferndown. In this role, you will be the first point...
-
Customer Service
7 months ago
Ferndown, United Kingdom TMS Legal Ltd Full timeCustomer Service / Further Information Advisor Local Solicitors require experienced customer service advisor. Job includes: - Updating CRM System statuses and notes - Contacting customers for more information/ documentation needed - Giving customers updates - Dealing with all queries Hours 9-5 Monday to Friday. Holiday pay included and small...
-
Customer Service
6 months ago
Ferndown, United Kingdom TMS Legal Ltd Full timeCustomer Service / Further Information Advisor Local Solicitors require experienced customer service advisor. Job includes: - Updating CRM System statuses and notes - Contacting customers for more information/ documentation needed - Giving customers updates - Dealing with all queries Hours 9-5 Monday to Friday. Holiday pay included and small...
-
Customer Service Associate
2 weeks ago
Ferndown, Dorset, United Kingdom Pub and Dining - Stonegate Group Full timeJob DescriptionWe are looking for a skilled Customer Service Associate to join our team at Horns Inn. As a key member of our staff, you will be responsible for providing exceptional customer service while working in a fast-paced environment.Responsibilities:Prepare and serve high-quality food and drink to customers.Work effectively as part of a team to...
-
Customer Service Representative
6 months ago
Ferndown, United Kingdom Pro Drainage Group Full timeDue to rapid growth and expansion, we are looking for Full Time Customer Service Representatives to support with incoming telephone inquiries and booking Drainage and Plumbing jobs. Other responsibilities include working with Drainage Engineers, supporting with administration duties, invoicing customers and dealing with suppliers. Drainage and Plumbing...
-
Head of Kitchen Operations
4 weeks ago
Ferndown, United Kingdom Cinnamon Care Full timeCinnamon Care seeks a Head of Kitchen Operations to drive excellence in our culinary services at Heathland House, a prestigious residential and dementia care home in Ferndown, Dorset. We need a seasoned professional with at least 2 years of catering experience, preferably as a Chef de Partie, and an NVQ 2/3 qualification.Main Responsibilities:Oversee all...
-
Head of Finance
7 months ago
Ferndown, United Kingdom Venture Recruitment Partners TA Chilworth Partnership Ltd Full timeIf you’re looking to progress your Finance career with one of Dorset's most exciting Services Groups, Venture Recruitment may have the perfect next job for you! This is a great time to join a business who are currently going through an exciting period of commercial expansion. The business are keen to support the right individual with their development to...
-
Customer Service Associate
3 weeks ago
Ferndown, Dorset, United Kingdom Collaborate Recruitment Full timeAbout Us:Collaborate Recruitment is a leading recruitment agency specializing in hiring top talent for various industries. Our mission is to provide exceptional recruitment services that meet our clients' needs and expectations.Job Description:The successful candidate will have previous experience in sales administration or order processing and be familiar...
-
Head Housekeeper
7 months ago
Ferndown, United Kingdom Care UK Full timeDo you share our values of Caring, Passionate and Teamwork? Join Care UK, a multi award winning care provider, as a Head Housekeeper. **The Role** - Leading the team in their role and required duties - Maintain a high standard of cleaning and hygiene within the home - Supervision of your team and actively encourage their development - Understand residents...
-
Customer Service Representative
3 weeks ago
Ferndown, Dorset, United Kingdom Barchester Healthcare Full timeAbout the RoleAs a Customer Service Representative at Barchester Healthcare, you will contribute to creating a stimulating environment for our residents.We are seeking an individual who can provide friendly and helpful service in our dining room and bar areas. This is a fulfilling role that requires a personable and caring approach, engaging with residents...
-
Customer Advisor
7 months ago
Ferndown, United Kingdom Connect2Dorset Full time**Job Title: Customer Advisor** **Location: Ferndown** **Contract Type: Temporary** **Salary: £12.39 per hour** **About Us**: Connect2Dorset is a managed service agency owned by Dorset Council providing temporary, contract and interim opportunities into the Council. Our service is built on our values of ethical, trustworthy, and caring, and our profits...
-
Customer Assistant
6 months ago
Ferndown, United Kingdom M&S Full time**All the details** Work Pattern; WEEK 1 MONDAY- 0500-0900 WEDNESDAY- 0500-0900 SATURDAY- 0500-0900 WEEK 2 MONDAY- 0500-0900 WEDNESDAY-0500-0900 SATURDAY- 0500-0900 **Under 18 disclaimer** **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and...
-
Customer Assistant
6 months ago
Ferndown, United Kingdom M&S Full time**All the details** Below is the working pattern for this vacancy. Tuesday 18:00-22:00 Friday 18:00- 22:00 Saturday 18:00-22:00 **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business,...