Technical Advisor Door Systems
3 days ago
An opportunity here to be the next Technically**minded Customer Support Co-ordinator** for a superb manufacturing business in Hitchin.
The business design and bring to market high quality space saving internal door solutions, using a range of hardware materials and mechanisms.
Your role here will be the **dedicated product advisor** pre and post-sale to assist customers with any imaginable enquiry from pricing through to product suitability, and helping trouble shoot root cause of any installation or usage problemsthat arise.
You will have the internal support of the in-house Design and Engineering team and the brilliant Sales Manager to refer to, although we are calling on your technical aptitude to help you be able to relate to the product, its purpose, and its potential futuredevelopment.
Suggested previous industry experience such as Joinery, Mechanical, Engineering or Construction would work well.
**Essentially, we are looking for you to bring**:
- Experience interpreting technical drawing and working with AutoCAD/Draft sight /2D experience
- Excellent communication skills, able to pitch to varying customer base
- IT proficiency with MS Office (good knowledge of Excel is important)
- Numeracy skills, including basic mathematics of areas and measurements
- Minimum of basic technical awareness and preferably strong interest in technical matters
- Good decision-making skills and problem-solving skills
- Efficient, organised Admin skills
**Additionally, one or more of these areas of experience**:
- A Maths/Physics educational background/ or related Apprenticeship
- Experience of working within a Sales, Technical, Purchasing and/or Logistics environment relating to technical products, preferably in providing technical support to customers.
- 3D drawing experience
- Knowledge of manufacturing environment and ideally on doors or other joinery products
- Awareness of British and European standards and what they mean
- Experience of ERP/business software, ideally similar to Epicor
- Experience in estimating
This position is coming available soon, so the business is ready to interview to award this position quickly
**Nice to know - what you can expect**:
- A great employer, with super people and a brilliant product
- Attractive pension scheme
- 23 days holiday + bank holidays off + additional days off over Christmas shutdown
- Free parking
- Free Life insurance
- Profit related scheme annual bonus
- "Cycle to work" scheme
- Various perks
Tate is acting as an Employment Business in relation to this vacancy.
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