Customer Assistant-clothing and Home-haywards Heath

6 months ago


Haywards Heath, United Kingdom M&S Full time

**Key Accountabilities**

Purpose

To deliver a great shopping experience for our customers, putting customers before task every time Champion new ways of working within stores through an open mindset and positive attitude Complete tasks and processes that deliver ‘best in town’ standards Serve and sell across all channels brilliantly well Be the voice of our customer to help us continually improve

Customer Assistant

week 1

tues 10-6, thurs 11-7, sat 9-5

week 2

sun 7-3, tues 11-7 thurs 7-3
**Key Capabilities**

Work Pattern:
week 1
tues 10-6, thurs 11-7, sat 9-5

week 2
sun 7-3, tues 11-7 thurs 7-3

Key Accountabilities
- Serve our customers efficiently and brilliantly well - on the shop floor and at service points
- Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOPs
- Minimise cost and waste through good process practice
- Follow safe and legal working practices

Key Capabilities
- Understands how M&S operates, it’s strategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo - ask why the company does things the way it does things
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection

Technical Skills/ Experience
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Understand customer needs and spot selling opportunities
- Adapting to change
- Good Knowledge of VM principles

Key Relationships and Stakeholders
- Customers
- Colleagues
- Store Leadership
- BIG

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.



  • Haywards Heath, United Kingdom Maid2clean Full time

    Maid2Clean is one of the United Kingdoms most successful home cleaning agencies, and we're delighted to say that we're now recruiting in Haywards Heath For a short period only, we're hiring in Haywards Heath and surrounding areas. We provide part-time, flexible working hours (even school hours are fine) along with a competitive hourly wage of £12 per hour...


  • Haywards Heath, United Kingdom Home Instead Full time

    **Company Description** At Home Instead Horsham, Haywards Heath & Burgess Hill, we are deeply committed to providing exceptional care that enriches the lives of our clients and supports them to live independently at home. Recognised for our compassionate and personalised approach, we strive to make a real difference in the community. As part of our team, you...


  • Haywards Heath, West Sussex, United Kingdom Haywards Heath Full time

    About the JobWe are recruiting for an experienced Retail Operations Manager to join our team in Haywards Heath. As a key member of our management team, you will play a crucial role in driving business growth and delivering exceptional results.Job SummaryThe successful candidate will be responsible for leading a team of retail professionals, overseeing store...

  • Haywards Heath

    6 months ago


    Haywards Heath, United Kingdom Maid2clean Full time

    Home cleaners needed to work in local homes, customers usually require a cleaner for a couple of hours weekly or fortnightly. You make up your hours gradually Advantages of working on behalf of Maid2Clean You're covered by our insurance while inside the customers home. All cleaning materials and equipment used belong to the client. You only take on work that...


  • Haywards Heath, West Sussex, United Kingdom Haywards Heath Full time

    Location: Haywards HeathHours per Week: 39 hoursShift Pattern: Full-time - flexible shift patterns across mornings; afternoons; evenings and weekends, which will be discussed further at interviewSalary: Up to £28,700 per annum, plus generous bonus schemeCompany Overview:We are seeking a highly skilled Retail Sales Manager to join our team in Haywards Heath....

  • Teaching Assistant

    6 months ago


    Haywards Heath, United Kingdom PQA Haywards Heath Full time

    The Pauline Quirke Academy of Performing Arts Haywards Heath is looking for a Teaching Assistant to join an amazing team. This is an ideal opportunity for a recent graduate or college student with a genuine interest in education and the performing arts. We are looking for someone who can communicate effectively, be approachable and build rapport with...


  • Haywards Heath, United Kingdom Home Instead Full time

    Job Description We are seeking a dedicated Part-Time Care Assistant to join our team in Haywards Heath. This role is ideal for someone with a heart for care and the desire to make a meaningful impact on the lives of elderly individuals. You will play a crucial role in supporting our clients with their daily routines, offering both practical help and...


  • Haywards Heath, United Kingdom Maid2clean Full time

    Part-time domestic cleaners needed for houses in the Haywards Heath area. We can provide you part-time daytime work up to 20 hours a week, and you're able to pick and choose the times and days you want to work. All work is cleaning local homes so only trustworthy and dependable people who can work alone need only apply. The work is local to you but own...


  • Haywards Heath, West Sussex, United Kingdom Subway Haywards Heath Full time

    About Subway Haywards Heath:We pride ourselves on providing high-quality food and exceptional customer service in a welcoming and clean environment. Our Sandwich Artists play a crucial role in delivering this promise to our guests.Job Summary:As a Sandwich Artist at Subway Haywards Heath, you will be responsible for preparing sandwiches, interacting with...


  • Haywards Heath, United Kingdom Maid2clean Full time

    Do you clean your own house to a high standard and get great satisfaction with the results achieved? If the answer is yes why not come and become a cleaner for Maid2Clean! All work is house cleaning in residential homes which includes cleaning furniture, floors, carpets, kitchen units and worktops, hoovering and dusting, cooker, microwave and any cleaning...


  • Haywards Heath, United Kingdom Brook Street Full time

    Are you passionate about making a positive impact on the lives of children? Do you want to be a part of a dedicated team that provides a safe and nurturing environment for children in need? Look no further! We are seeking compassionate and enthusiastic individuals to join our team at our Waking Night Children's Residential Home in Hayward Heath. Our...

  • Sales Assistant

    5 months ago


    Haywards Heath, United Kingdom Robert Dyas Full time

    Robert Dyas is an exciting modern multi-channel retailer which is full of people curious and interested in the new. We have over 90 shops in the UK and a growing online business. You don’t need to have previous retail experience, although it would be great if you do, but a desire to help people, a friendly personality, a can do attitude, reliability and...

  • Sales Assistant

    5 months ago


    Haywards Heath, United Kingdom Haywards Heath Full time

    Location: Haywards HeathHours per Week: 16 hours with the opportunity to work more hours. Shift pattern: Part-time - flexible shift patterns across mornings; afternoons; evenings and weekends, which will be discussed further at interview Salary: £8.65 - £11.90 per hourIf you love retail, you’re in the right place. Are you looking to join a great place...


  • Haywards Heath, West Sussex, United Kingdom Subway Haywards Heath Full time

    Job Title: Sandwich ArtistLocation: In personJob Type: Full-time, Part-time, PermanentWork Schedule: 8 hour shift, Weekend availabilityAbout the Role:We are seeking a talented and dedicated Sandwich Artist to join our team at Subway Haywards Heath. As a key member of our crew, you will play a vital role in delivering exceptional customer service, preparing...

  • Household Cleaner

    6 months ago


    Haywards Heath, United Kingdom Maid2clean Full time

    Domestic cleaning company is searching for dependable cleaners to cover Haywards Heath and nearby areas. Maid2Clean, one of the UK's rapidly growing cleaning agencies are actively looking experienced home cleaners. This really is a brilliant position for people who want flexibility in their working week and do not want to wait for payday, you are paid on the...

  • Home Delivery Driver

    1 month ago


    Haywards Heath, United Kingdom Iceland Foods Full time

    Home Delivery Driver - Haywards HeathOur Home Delivery Drivers are ambassadors for our business. In this role you'll be delivering shopping to customers doors, providing exceptional levels of customer service and connecting directly with our customers as the face of Iceland.   If you love the open road, have strong interpersonal skills and enjoy working...


  • Haywards Heath, West Sussex, United Kingdom Home Instead Full time

    Job SummaryWe are seeking a dedicated and compassionate individual to join our team as a Part-Time Care Assistant in Haywards Heath. This role involves providing personalized care and support to elderly clients, ensuring their well-being and comfort.About the RoleAs a Part-Time Care Assistant, you will play a vital role in supporting our clients with their...


  • Haywards Heath, United Kingdom Henry Adams Estate Agent - Haywards Heath Full time

    Viewing Assistant Henry Adams Haywards Heath have a vacancy for a Saturday Sales Assistant. The position would suit someone that has an interest in both property and people. This is a role that has a mixture of being based within the office and also assisting with viewings for both sales and letting properties. Access to a car and Full UK Licence is...


  • Haywards Heath, United Kingdom Independent Living Advisers Full time

    Housekeeping and domestic support for elderly people in their own home. Cooking, cleaning, ironing, and chores around the house. Companionship and support to remember to attend appointments, assist with shopping and sorting things around the house, etc. It is hours that you can fit in your timetable, and you can choose what hours you take. There may be...

  • Assistant Manager

    6 months ago


    Haywards Heath, United Kingdom Haywards Heath Full time

    Location: Haywards HeathHours per Week: 39 hours Shift pattern: Full-time - flexible shift patterns across mornings; afternoons; evenings and weekends, which will be discussed further at interview Salary: Up to £28,700 per annum, plus generous bonus scheme If you love retail, you’re in the right place. Are you looking to join a great place to work? We...