Repairs Planner

**Planning for Futures**

We’re on the hunt for a proactive Repairs & General Operatives Planner to manage the process of planning and scheduling of resources and materials. You’ll be joining Futures at an exciting time of change for the Group offering a wealth of opportunities to our employees.

You’ll be a relationship builder, working in partnership with General Operatives and Management, Customer Services and the People Team to ensure the delivery of an efficient, effective and progressive repairs and maintenance services across the group.

You’ll use your skills and knowledge to recommend changes to the service implementing modern ways of working by ordering new products/technology and introducing processes to integrate these into the maintenance service.

You’ll coordinate the day-to-day activities of the general team operatives, regularly reviewing resource requirements, approving holiday & absence requests and reacting to absence and personnel related concerns sensitively.

You’ll be no stranger to reporting to management on costs of repairs/planned programme budgets in your delivery of an optimum repairs service.

**A few key points from our role profile**:

- Report to management on costs of repairs/planned programme budgets and ensure that all financial matters are adhered to and the budget is maximised to deliver an optimum repairs service and Repairs Team income.
- Monitor all outstanding and overdue jobs every week using standard reports from the performance team; to provide the Repairs Manager with information.
- Maintaining close working relationships with Customer Services Team and team leaders to deliver a seamless, efficient repairs service.
- Work in partnership with the Customer Resolution Officer to ensure customer complaints are dealt with in an efficient, fair and concise way.

**Futures who?**

We’re a highly successful, independent, not-for-profit organisation providing homes and support for thousands of people across the Midlands. Our motto is ‘Great places, great services, great tomorrows’. We’re an Investors in People Platinum employer and our people tell us they love working here.

**What we’ll do for you**

If you’re successful, you’ll be joining a dynamic organisation with an amazing culture. We offer competitive benefits that include private healthcare options, mileage, agile working, a fantastic pension scheme, discount schemes and with a big emphasis on health and well-being.

You’ll also have great opportunities to grow and develop, personally and professionally, but the greatest reward will be knowing you’re helping people and communities across our region to thrive.

We’ve a state-of-the-art, flexible workspace so you’ll have great technology, great people, a great environment around you and free parking on-site too

Futures is a great place to work with a fantastic, positive and 'can do' culture supporting our people to deliver fantastic results. Every one of our team members is helping us achieve our vision of 'Great places, great services and great tomorrows' for people and communities across the East Midlands. We don't just provide homes - we support our customers, helping them to thrive and to achieve this we all need to thrive in our jobs too. So, we invest in our people to give them the skills, the tools and the flexibility to do a great job.