2nd Line Support Engineer
4 weeks ago
**2nd Line Support Engineer**
**Hybrid Role - 1 day a week in York**
**£25k to £30k pa plus excellent benefits package**
Invigorate Recruitment is working with a growing technology business to recruit an experienced 2nd line Support Engineer.
This role is Hybrid with the expectation of working from headquarters in York, a minimum of 1 day per week. Some of their customer contracts include provision for onsite work, this is a fundamental part of this role.
**Your Mission**
**What you’ll be doing**
- Working to the strict SLA to provide services against to ensure that a fantastic customer experience is delivered.
- Working on incidents, problems and requests escalated from a 1st Line team maintaining the SLA to the customer.
- Maintaining the highest levels of communications with both external and internal customers
- Working proactively and reactively with the business Monitoring Platform to manage computer network performance, determining if adjustments need to be made.
- Deliver proactive and reactive maintenance of customer and business systems to ensure the highest possible patch and security status
- Provide 2nd level support and mentoring/guidance of 1st level teams
- Liaise with Vendors and other business technical personnel for problem resolution
- Work to find new and innovative solutions making recommendations to drive continuous improvement.
- Have a continuous drive to further your technical knowledge
- Participate in the Out of Hours 24x7 2nd line On call rota.
**What experience we think you’ll need**
- Microsoft Certification MCP/MCSA/MCSE/Azure Administrator level or equivalent experience
- Proven working experience in installing, configuring, and troubleshooting Windows based environments.
- Working cloud experience, preferably in Azure
- Working experience with Microsoft Office 365 and InTune.
- Solid experience with Microsoft Operating Systems Windows 7+ / Windows Server 2008R2+
- Working Experience with virtualization and containerization (e.g., VMware, Hyper-V, Citrix)
- Working experience with monitoring systems Experience with automation software would be desirable
- Ability and willingness to travel within the UK and work flexibly
- Working to follow ITILv3/4 Practices
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