Retail & Cafe Lead

2 weeks ago

London, United Kingdom Peloton Full time

**ABOUT THE ROLE**
Peloton Studios operates 365 days a year to deliver both a broad offering of highly engaging subscription content and world-class boutique fitness offerings to our members. We are looking for an experienced professional for an exciting front-facing position reporting to our Assistant Manager of Retail and Cafe, that has a strong passion to deliver outstanding customer service and hands-on people management.

**YOUR DAILY IMPACT AT PELOTON**
- People Management tasks etc. interviewing, hiring and onboarding of new team members
- Scheduling and PTO management
- Compliancy of POS systems and PCI compliance.
- Visual Merchandising of all areas to maximize sales opportunities. Adhere to lookbooks and ensuring the space is always at the standards required
- Responsible for all saleable items to be loaded to CMS in a timely manner
- Work on elevating the current offering and always looking for opportunities to grow
- Cafe menu to be updated to reflect offering available along with seasonal changes
- syncing with global team for consistency
- Manage inventory and weekly ordering, maximising profit and responding to member feedback
- Be mindful on wastage and a champion for limiting this, monitoring wastage reports
- Be environmentally conscious about packaging and opportunities in cafe
- Ensure team are fully accountable for all open and close checks, updating these when necessary and reporting any discrepancies
- Work alongside Events ASM to eventise the spaces. Championing events that utilise local and minority businesses.
- Cover Duty Manager shifts as required

**RETAIL SPECIFIC**
- Provide sales direction and guidance to the retail team to inspire and enable them to support our member experience across the studio
- Identify areas for development in individual sales specialist's performance and train accordingly
- Develop and nurture a customer-centric culture among your team by leading by example
- Network and coordinate with key individuals and businesses in the local community to promote Peloton and drive sales
- Maximize sales through excellent customer service, product knowledge, and merchandise presentation
- Ability to communicate upward and within your team. Feedback member requests, best sellers, areas of opportunity.
- Adhere to corporate directed processes regarding store operations (including but not limited to merchandise display and physical inventory)
- Strong operational skills (including payroll management, staffing, supplies, and maintenance/cleanliness of showroom)
- Develop a deep knowledge and understanding of Peloton's products and brand image

**YOU BRING TO PELOTON**
- Experience in hospitality, events, luxury sales, retail and/or customer service
- Experience in F&B is preferred
- Ability to build genuine, long-lasting relationships with both customers and team members
- Focused on providing a high-quality product and service
- Ability to promote team members to perform Peloton standards
- Willingness to lead other team members and act as a role model
- Professional mentality and demeanor
- Able to work a flexible schedule that includes weekends, holidays, early morning and lateevening weekdays, adapting to meet the needs of the business.

**ABOUT PELOTON**:
Peloton is the leading interactive fitness platform globally, with a passionate community of nearly 7 million Members in the US, UK, Canada, Germany, and Australia. Peloton makes fitness entertaining, approachable, effective, and convenient, while fostering social connections that motivate its Members to commit to their fitness journeys. An innovator at the nexus of fitness, technology, and media, Peloton reinvented the fitness industry by developing a first-of-its-kind subscription platform that seamlessly combines the best equipment, proprietary networked software, world-class streaming digital fitness and wellness content, and best-in-class fitness experts and Instructors.
- Peloton does not accept unsolicited agency resumes. Agencies should not forward resumes to our jobs alias, Peloton employees or any other organization location. Peloton is not responsible for any agency fees related to unsolicited resumes._

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