Benefits & Housing Assistant

2 weeks ago

London, United Kingdom ViaR Recruitment Ltd Full time

**Responsibilities**:
This role encompasses managing service delivery for housing benefits and support, including Housing Benefit, Council Tax Reduction, discretionary payments, and related appeals. It extends to services like Tell Us Once, welfare reform, homeless prevention, housing advice, homeless assessments and reviews, the Council's Housing Register, social housing lettings, and related initiatives. Further responsibilities include overseeing housing supply and procurement, temporary accommodation management, maintenance, handling complaints, Member inquiries, and Freedom of Information requests.

**Purpose of the Role**:
To deliver comprehensive and reliable support for benefits and housing services.

**Key Accountabilities and Duties**:

- Address inquiries and referrals concerning discretionary awards, budgeting, money management, and welfare benefits access, providing professional, courteous advice and information as needed. This includes identifying and tackling the root causes of issues, taking corrective actions, and developing action plans with clients, with follow-ups as necessary.
- Conduct home visits or interviews in local offices to verify client circumstances, explain relevant information, and explore options, helping clients make informed decisions. This may involve representing the client in communications with third parties, drafting letters, or referring them to other organizations.
- Maintain accurate case records, respond thoroughly to written inquiries, inform clients of action plans and appeal rights, and keep abreast of relevant legislative and policy changes.
- Collect and analyze performance data, contributing to performance reports and showcasing positive outcomes.
- Oversee the Council's complaints system, ensuring timely responses to service area correspondence and complaints. Work with Council officers to resolve inquiries and complaints from Members or MPs.
- Take detailed meeting notes, prepare and distribute documents as needed, and handle casework sensitively, ensuring confidentiality.
- Act as the first point of contact for phone calls, manage messages, and direct complex issues appropriately.
- Keep up-to-date, accurate records for individuals and teams, including performance metrics, ensuring information is available for performance reviews or audits.
- Uphold exemplary customer service and communication standards in all duties.

**Requirements**:

- Ability to work with diverse clients to identify suitable welfare benefits and assistance. Skilled in providing cost-effective discretionary support within budget constraints.
- Excellent organizational and teamwork abilities, capable of prioritizing work and meeting deadlines.
- Strong communication skills, both verbal and written, with proficiency in presenting information effectively.
- Experienced in using a variety of IT software, especially Microsoft products, and knowledgeable about privacy and data protection laws.
- Competent in managing multiple tasks in a dynamic environment and adapting to changes.
- Skilled in supporting events and meetings, including venue booking and negotiating prices.

**Experience in one or more of the following areas is crucial**:

- Homeless assessments and reviews
- Homeless prevention and housing advice
- Temporary accommodation management and maintenance
- Housing supply and procurement
- Social housing lettings and the Housing Register
- Housing Benefit and Council Tax Reduction schemes

**Important Note**:
Reference ID: 1184312
Expected start date: 04/03/2024

**Job Types**: Full-time, Temporary contract
Contract length: 6 months

**Salary**: £18.52-£23.57 per hour

Expected hours: 37.5 per week

**Benefits**:

- Referral programme

Schedule:

- Monday to Friday

**Language**:

- English (required)

Ability to Commute:

- London (required)

Work Location: In person

Reference ID: 1184312
Expected start date: 04/03/2024

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