Foh Centre Coordinator

1 month ago


London, United Kingdom Pertemps Network Group Full time

**Job Description**:
**FOH /CENTRE COORDINATOR**

**Location - City**

**Salary Range from £30,000 plus Bonus**

An immediate opportunity has arisen for a Front of House/Business Centre Coordinator to join this leading Property Investment Company situated in the Heart of the City
If you are looking for a new front of house/client facing role and would like to work in a creative, dynamic, fast
- moving environment this would be the ideal opportunity for you.
You will have the combination of working for a creative, dynamic company within their city office portraying that corporate feel.
You need to be Highly organised outgoing, personable, individual with excellent spoken and written skills

**Purpose of Role.**
" Reporting directly to the Centre Manager you will be situated on Front Line Reception
" Be the first point of contact for everyone entering the building, from customers, prospective customers to agents, visitors, and contractors.
" Providing high levels of customer service at all times.
" Ensuring a warm, welcoming, helpful, efficient, and responsive reception service for customers, telephone callers and visitors to the Centre.
" Assume role of Senior Fire Marshall and co-ordinate fire evacuations as required.

**Main Responsibilities**
" Provide first class customer service to all customers, and visitors to the Centre.
" Liaise with all existing customers and potential new customers to strengthen and increase good customer relationships by understanding them and their business.
" Ensure all day-to-day customer needs and complaints are handled quickly, efficiently and to ensure total customer satisfaction.
" Action customer requests for bureau and other services efficiently.
" Communicate well with colleagues to ensure you work together as a team and take an enterprising approach to the role.
" Deputise in the absence of the Centre Manager and Assistant Centre Manager as and when required.

**Marketing and Community**
" Encourage inter-customer trading events through the companies' network and location websites
" Use relevant social media platforms (i.e. Twitter) to increase awareness of both customers and the Centre in the wider community in accordance with our policies.
" Assisting in production and distribution of newsletter. Administration
" To run the reception, office administration and bureau facilities within the Centre/s with the highest standards of professionalism, efficiency, and presentation in line with the companies' policies and procedures.
" In the event of a fire evacuation, assume role of Senior Fire Marshall and co-ordinate evacuation in line with policy for the Centre/s.
" Assist the Centre Team in ensuring compliance with the companies Health and Safety policies and procedures, and all associated statutory requirements throughout the centre.
" Familiarisation with the customer moving in and out procedures.

**Key Skills required**
" Minimum 5 years' experience of working within a semi corporate Receptionist role in a strong customer service environment
" Proven experience in customer care /complaints
" Experience with working with social media platforms such as Twitter and Instagram
" Experience with events and marketing desirable
" Excellent communication skills
" Personable and outgoing

**Excellent working conditions and company benefits



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