Sales Support Team Leader

5 months ago

Leicester, United Kingdom STERIS Full time

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

**HOW YOU WILL MAKE A DIFFERENCE**:
**About you**:
**Do you want to spend your working time making a difference in the world around you? Are you passionate about helping our incredible health service and healthcare providers make a difference? Do you care about keeping vulnerable patients safe? If so, then a career with STERIS Healthcare could be a great fit for you.**

**About Us**:
STERIS, a leading global provider of products and services are looking for a high performing, motivated **Sales Support Team Leader** to join our team supporting their key accounts. This role’s purpose is to support STERIS’s vision in creating a healthier and safer world by supporting all pre-sales customer incoming and outgoing enquiries across our Capital products. This individual provides an outstanding level of Customer service and goes above and beyond to ensure any queries are managed in a timely manner with politeness and professionalism at every stage.

**What is involved**:
**Strong experience of export documentation and logistics**

Raising Capital orders in the ERP system which includes the separation of billing orders and revenue recognition orders.

Updating CRM with contact with our customers or Account Managers

Creating quotations on Sales Connection for customer who require pricing and advising on availability of products.

Liaising with the projects team on when products need to be delivered and updating the ERP system/project plans accordingly.

Dispatch and management of EEP inventory

Manage incoming requests through a central mailbox or direct from other associates and distributing these to the team to ensure adequate workload and support of our KPI’s

Participating in continuous improvement activities to ensure the development of our service to our customers.

Hiring, developing and coaching team members and acting as a point of contact for any support them may need. This includes direct line management and training of new hires.

**Required Experience**:
Experienced Admin Office or Sales Support Team leader

Experience working with Sales teams

The applicant should be effective in written and verbal communication, fluent in English is essential.

Self-motivated team worker, flexible attitude, able to organise tasks and work to deadlines.

Knowledge of the local Healthcare and pharmaceutical GMP environments would be beneficial.

Working knowledge of Oracle would be an advantage.

**Equal Opportunities**:
STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries.

STERIS strives to be an Equal Opportunity Employer.

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