Network Control Centre Administrator

2 weeks ago


Birmingham, United Kingdom National Express Full time

**Join us on the Journey**:
**Please note this is a 12 month fixed term contract.**

We currently have an exciting opportunity as a **Network Control Centre Administrator **based at our Head Office in** Birmingham. **The Network Control Centre (NCC) is the heart of our coach network and manages the live running of National Express coaches up and down the country. The NCC supports our drivers, track and monitor coaches, resolve operational issues, minimise the effects of road closures, and work with coach operators to ensure our customers reach their destinations safely, and on time.

Your role, as a Network Control Centre administrator, is to offer full administrative support to the Network Control Centre Manager ensuring that all agreed processes and procedures are followed and that all departmental documentation is up to date. We are looking for an individual who is able to demonstrate strong interpersonal skills with the ability to communicate effectively at all levels. You will have a high level of written, analytical and keyboard skills along with the ability to effectively create Exec level Daily, Weekly & Monthly reports

**What you'll do...**
- Prepare and distribute relevant Exec level daily, weekly and monthly performance reports. This will include a breakdown of operational incidents by type and call handling data.
- Analyse and assess trends regarding the performance of the Network Control Centre.
- Oversee and administer all recharges to all non-contracted coach operators & to investigate any disputes.
- Process all pricing queries relating to taxi and coach companies used for emergency transport replacement, including acquiring prices for all.
- Ensure that all subsequent debit notes/purchase orders/supplier requests & rail warrants are processed in a timely manner.
- Collate and communicate departmental information to the Network Control Centre.
- Carry out other duties/reasonable requests, as directed by the Network Control Centre Manager.

**In return for your hard work and commitment you will receive**:

- A National Express Coach pass for you and family discounts
- A National Express West Midlands bus pass for yourself
- A Company pension
- Exclusive benefits and savings from thousands of the UK's largest retailers and service providers
- Free access to our award winning Health Bus; providing free and accessible health checks
- Access to our Employee Assistance Programme which includes free counselling and further support to improve your health and wellbeing
- An opportunity to take part in our Cycle to work scheme

**Things to note...**:
National Express has a very high focus on health and safety and as a result operates a strict Drugs and Alcohol Policy which is applicable to all employees.

Drug and Alcohol testing is completed as part of the assessment process as well as random checks during employment according to the policy.



  • Birmingham, United Kingdom National Express Full time

    **Join us on the Journey** **Please note this is a 12 month fixed term contract.** We currently have an exciting opportunity as a Network Control Centre Administrator based at our Head Office in Birmingham. The Network Control Centre (NCC) is the heart of our coach network and manages the live running of National Express coaches up anddown the country. The...


  • Birmingham, Birmingham, United Kingdom National Express Full time

    Join us on the Journey:Please note this is a 12 month fixed term contract.We currently have an exciting opportunity as a Network Control Centre Administrator based at our Head Office in Birmingham. The Network Control Centre (NCC) is the heart of our coach network and manages the live running of National Express coaches up and down the country. The NCC...


  • Birmingham, United Kingdom National Express Full time

    **Join us on the journey...**: We currently have an exciting opportunity as a **Network Control Centre Controller **based at our Head Office in** Birmingham.** The Network Control Centre (NCC) is the heart of our coach network and manages the live running of National Express coaches up and down the country. The NCC supports our drivers, track and monitor...


  • Birmingham, United Kingdom National Express Full time

    **Join us on the journey...**: We currently have an exciting opportunity as a **Network Control Centre Controller **based at our Head Office in** Birmingham.** The Network Control Centre (NCC) is the heart of our coach network and manages the live running of National Express coaches up and down the country. The NCC supports our drivers, track and monitor...


  • Birmingham, United Kingdom National Express Full time

    **Join us on the Journey** We currently have an exciting opportunity as a **Network Control Centre Controller **based at our Head Office in** Birmingham. **The Network Control Centre (NCC) is the heart of our coach network and manages the live running ofNational Express coaches up and down the country. The NCC supports our drivers, track and monitor coaches,...

  • Centre Administrator

    4 weeks ago


    Birmingham, United Kingdom Access Creative College Full time

    **Centre Administrator** Access Creative College is looking for an enthusiastic administrator, to join our dynamic and tight-knit team at our Birmingham Centre. **Salary**: £18,803 per annum Hours: Full-time, 37.5 hours per week Location: Access Creative College Birmingham, B9 4AR Applications to reach us by 9th March 2023. Please note that interviews...


  • Birmingham, United Kingdom Euro Car Parks Full time

    **Call Centre Controller (Nights) at Euro Car Parks** We currently have an exciting opportunity for a **Call Centre Controller (Nights)** at Euro Car Parks. You would be part of a dynamic and exciting team within our **Birmingham Office**, working on our internal Euro Car Parks software. The role includes: - Supporting the business by ensuring customer...


  • Birmingham, United Kingdom Ernest Gordon Recruitment Limited Full time

    **IT Network Analyst (Data Centre)** **Birmingham** **£40,000 - £45,000 +**Bonus Scheme + Progression + Company Benefits Are you an IT/Network Analyst looking for an opportunity where you will have the chance to step up as a specialist in your field and be given the chance to work in the company's state of the art Datacentre, working on the company's...

  • Administrator

    2 days ago


    Birmingham, United Kingdom St.Barnabas Church Centre Full time

    '**Administrator - St Barnabas Church, Erdington, Birmingham** We are looking for an experienced administrator, with excellent communication skills, who can work in a busy environment to help fulfil our exciting vision to be a beacon of hope on Erdington’s high street. The purpose of the role is to: a) **enable the mission and ministry of the church...


  • Birmingham, United Kingdom Network IT Full time

    Network IT is currently recruiting for a Data Centre Migration SME to join our client on a 3 - month initial contract, which is Outside IR35. Based in Birmingham you will be expected to work On-Site when required.   We are seeking a highly skilled Data Centre Migration SME to join our client. In this role, you will be responsible for planning,...


  • Birmingham, United Kingdom Mitchells & Butlers Full time

    Are you passionate, organised, and looking to use your analytical skills in an exciting and varied role? With over 1,600 sites we’re the home of some of the nation’s favourite restaurants, bustling bars, cosy country pubs and the local you didn’t know we owned. If you’re as passionate about making a difference within hospitality as we are, we want to...


  • Birmingham, United Kingdom Mitchells & Butlers Full time

    **Description** Are you passionate, organised, and looking to use your analytical skills in an exciting and varied role? With over 1,600 sites we’re the home of some of the nation’s favourite restaurants, bustling bars, cosy country pubs and the local you didn’t know we owned. If you’re as passionate about making a difference within hospitality as...


  • Birmingham, United Kingdom Mitchells & Butlers Full time

    Are you passionate, organised, and looking to use your analytical skills in an exciting and varied role? With over 1,600 sites we’re the home of some of the nation’s favourite restaurants, bustling bars, cosy country pubs and the local you didn’t know we owned. If you’re as passionate about making a difference within hospitality as we are, we want to...

  • Centre Administrator

    4 weeks ago


    Birmingham, United Kingdom Savills Full time

    **_This role is being advertised by Savills Management Resources (SMR) a wholly owned entity of Savills (UK) Limited but a separate employing entity which is not accredited by Real Living Wage Foundation._** **Purpose of the Role** The role of Centre Administrator is pivotal to the success of the Centre Management operation as this person will need to...


  • Birmingham, United Kingdom Birmingham City University Full time

    **Location**: - City Centre Campus (Millennium Point)**Salary**: - £27,308 to £29,682 per annum- Permanent**Post Type**: - Full Time**Release Date**: - 16 November 2023**Closing Date**: - 23.59 hours GMT on Thursday 30 November 2023**Reference**: - 112023-690Birmingham City University is a large and diverse place to study right in the heart of the...


  • Birmingham, United Kingdom Downsfield Medical Centre Full time

    **Job summary** An opportunity has arisen to join our practice, Downsfield Medical Centre. This is a challenging role which requires excellent secretarial, communication and computer skills; the ability to work as part of a team and cope well under pressure. Previous secretarial experience in primary care is desirable. As a Medical Secretary, you will...


  • Birmingham, United Kingdom University of Birmingham Full time

    **Position Details** College of Medical and Dental Sciences Location: University of Birmingham, Edgbaston, Birmingham UK Full time starting salary is normally in the range £25,866 to £27,518, with potential progression once in post to £30,820 Grade: 4 Full Time, Fixed Term contract up to June 2025 Two post available Closing date: 6th March...


  • Birmingham, United Kingdom Serco Plc Full time

    **Job title**: Control Centre Operative **Location**: Birmingham, B29 6EY **Job type**: Full time, permanent **Working hours**:40 hours per week **Salary**:£22,000 per annum, plus excellent benefits We operate the exciting new West Midlands Cycle Hire scheme on behalf of Transport for West Midlands (TfWM) and the West Midlands County Authority (WMCA)....

  • Centre Administrator

    4 weeks ago


    Birmingham, United Kingdom Nova Training - Head Office Full time

    Centre Administrator Hours: Full-Time, 6 month Fixed Term Contract, (37.5 hours per week, Mon - Fri, 8:30am 4:30 pm) Location: Birmingham Salary: National Minimum Wage, per annum, (depending on experience & qualifications) Are you an Administrator looking for a new role? We have an exciting opportunity for you to join our team as a Centre...

  • Operations Controller

    2 weeks ago


    Birmingham, United Kingdom Pertemps Network Group Full time

    **Job Description**: Become an integral part of our client's team as a Security Operations Controller, specializing in administrative and customer service functions that are crucial to ensuring the smooth operation and safety of our facilities. This role offers a competitive salary of £32,000 per annum and requires successful completion of an Enhanced DBS...