Quality & Review Coordinator

1 week ago


London, United Kingdom Lambeth Council Full time

**Quality & Review Coordinator - Stage 1 Complaints and Member Enquiries**

**PO1: Starting salary £38,037 per annum incl LW**

**_x1 permanent and x1 - 12 Month Secondment or fixed term Opportunity _**

**Hybrid working
An exciting development opportunity coordinating and handling complaints and Member Enquiries relating to all operational areas within Housing Services. If you are a good team player, have excellent organisation and communication skills this could be a good role for you to learn about all different areas of Housing or further update your knowledge base in these areas.

To investigate and respond to housing complaints and enquiries from customers and councillors and MPs,

Coordinating with officers and managers in service areas to obtain the necessary information in order to respond effectively.

To assist performance managers in identifying areas for recommended service quality improvement based on lessons learned from complaints and enquiries, and to assist in monitoring the implementation of resultant service quality improvement initiatives.

**Job Description and Person Specification
**Closing date: Monday 31 July 2023 at midnight.
Lambeth is committed to Safer Recruitment and aims for quality services and equal opportunities for all.



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