Customer Care

2 weeks ago


County Durham, United Kingdom Nigel Wright Full time

**The Opportunity**:
Nigel Wright has been appointed exclusively to support Kimberley Caravan Centre Ltd, a trusted and established multi-site caravan and motorhome dealership, with the recruitment of a Customer Care & Aftersales Manager at its Darlington branch.
**Role Profile**:

- Reporting to the Operations Manager, the new hire will be a key member of the dealership management team, leading the daily activities that underpin the customer’s aftersales journey.
- Responsible for a team of warranty administrators and customer service advisors.
- Contributing to monitoring the technicians team and setting standards for quality and efficiency
- Leading from the front to ensure the full aftersales team deliver excellent customer care and commercial results.
- Maximising opportunities to drive income revenues streams whilst ensuring customer retention.
- Developing knowledge and skills within the team to create a clear career progression pathway.
- Using a high level of autonomy, shape and develop the department in line with the culture and values of the business.
- Implementing and maintaining a structured to drive commercial performance.

**Person Specification**:

- Experience in managing a team and possessing strong communication skills.
- A desire to exceed customer expectations.
- A “check, challenge, coach” mentality.
- Experience in high-end B2C retail environment with ability to manage the demands and expectations of the customer.


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