Customer Service Representative
7 months ago
Currently recruiting a Customer Service Representative for a permanent role
- Based in Fife (Hybrid) for a Technology Business
**About Our Client**:
Hugely successful technology business
- Order Management of sales and service requests.
- Contract Administration/Management.
- Effective management of Customer complaints and enquiries relating to the service and products.
- Coordinate planning of Customer equipment installations and servicing visits by working closely with Field Service colleagues.
- Work with logistics and supply chain teams to drive open back orders to delivery, in accordance with Customer SLAs.
- Maintain Customer and product records throughout the sale or rental period.
- Build strong relationships with key Customers and Stakeholders to ensure that value is added at every opportunity.
- Communicate detailed information to Customers and internal stakeholders in a clear and concise manner.
**The Successful Applicant**:
- A minimum of Higher/A level standard of education or equivalent education gained through work experience.
- Previous experience within an international customer service/operations or logistics environment is essential.
- French language speaker would be beneficial.
- Total commitment to providing an exceptional customer experience.
- Ability to work in a fast-paced environment and to be able to effectively manage multiple tasks across several business systems.
- Excellent attention to detail.
- Must be able to challenge others to deliver exceptional service to your customers.
- Excellent verbal and written communication skills.
- Proven problem-solving ability and significant commercial awareness.
- Good interpersonal skills with a consultative communication style.
- Team player.
**What's on Offer**:
- Permanent, Full-time
- Hybrid working opportunity
- up to £30,000pa DOE
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