Facilitator (Digital Trainer)

6 months ago

London, United Kingdom Collinson Full time

Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers.

Collinson is the operator of Priority Pass, the world’s original and leading airport experiences programme. Travellers can access a network of 1,500+ lounges and travel experiences, including dining, retail, sleep and spa, in over 650 airports in 148 countries, helping to elevate the journey into something special. We work with the world’s leading payment networks, over 1,400 banks, 90 airlines and 20 hotel groups worldwide.

We have been bringing innovation to the market since inception - from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.

Key clients include Visa, Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC.

Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.

Never short of ambition, the success of our business is delivered through the diverse and talented team of over 1,800 global colleagues.

**Purpose of the job**

As a Facilitator (Digital Trainer), you will play a pivotal role in empowering individuals and teams with the digital skills and knowledge needed to thrive in today's rapidly evolving digital landscape. You will design and deliver training programs that cover a wide range of digital tools, platforms, and strategies, equipping participants with the capabilities to leverage digital technologies effectively in their personal and professional endeavours. This role requires a deep understanding of digital trends, excellent communication skills, and a passion for education and skill development.

**Key Responsibilities**

**Training Program Development**:

- Collaborate with stakeholders to assess training needs and develop comprehensive digital training programs tailored to different audience segments and skill levels.
- Design curriculum and learning materials that cover topics such as digital marketing, social media management, website development, data analytics, cybersecurity, and more.

**Training Delivery**:

- Facilitate engaging and interactive training sessions, workshops, and seminars both in-person and virtually, utilizing a variety of instructional techniques and tools.
- Provide hands-on guidance and support to participants as they navigate digital tools and platforms, addressing questions, troubleshooting issues, and offering best practices and tips.

**Content Creation and Curation**:

- Develop and curate educational resources, including tutorials, guides, videos, and case studies, to supplement training programs and support ongoing learning.
- Stay updated on the latest digital trends, technologies, and industry developments to ensure training content remains relevant and up to date.

**Assessment and Feedback**:

- Assess participants' learning progress and proficiency through quizzes, assignments, and practical exercises, providing constructive feedback and guidance for improvement.
- Solicit feedback from participants to evaluate the effectiveness of training programs and identify areas for enhancement or refinement.

**Continuous Learning and Development**:

- Foster a culture of continuous learning and skill development by promoting participation in additional training opportunities, workshops, webinars, and industry certifications.
- Provide personalized coaching and mentorship to individuals seeking to further develop their digital skills and expertise.

**Knowledge, skills and experience required**
- Bachelor's degree/equivalent qualification in Instructional Design, Education, Digital Marketing, Graphic Design, Communications, Journalism, or related field.
- Finance degree will be advantageous.
- Must have 3-5 relevant experience interacting with various stakeholders, also on a virtual capacity, and additionally must be able to independently obtain the information.
- Proven experience as a digital trainer, instructional designer, with a strong track record of designing and delivering effective training programs.
- Deep knowledge of digital tools, platforms, and strategies across various domains, including but not limited to digital marketing, social media, web development, and data analytics.
- Excellent presentation and communication skills, with the ability to explain complex concepts in a clear and acc

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