Collections Team Leader

6 months ago

Dumbarton, United Kingdom Opos Limited Full time

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying.

**More about Opos as a company**:
Opos is a leading provider of debt collection and BPO services in the banking, utility, telecoms and retail finance sectors. We provide consumer and commercial collections expertise to a number of Key Clients within the United Kingdom, from our state of the art service centre in West Dunbartonshire.

At Opos, how we work is as important as the job we do. Our values are at the heart of who we are, and its no surprise to us that Fun is one of these core values (defined by our teams). We love that our teams enjoy work, support one another and that our workplace is friendly and inclusive. Our leaders lead by example so you can expect to feel supported and encouraged working with us.

Founded in 2008, Opos has grown from strength to strength in what is a highly competitive and stringently regulated environment through a continued commitment to excellence, development and an ethical approach to collections.

We are authorised and regulated by the Financial Conduct Authority. We are members of the Credit Services Association as well as founding members of the Scottish Compliance Forum.

Opos is proud to be a leader in driving best practice across the financial services industry and our tailored approach to each of our clients ensures that the best outcomes for them, and their customers, are at the forefront of every decision we make.

**Main criteria**:

- Hours: Our business currently operates between the hours of 9am and 6pm.
- We are currently closed on at weekends.
- Immediate start date available.
- Based in Dumbarton

**What will you get?**
- Yearly Salary of £24,000
- Performance Bonus (paid monthly)
- Fixed shift pattern for FT employees
- Flexible working schedule that is considered on a case to case basis
- Structured career progression to move into a higher-level position
- 28 Days Paid Holiday with ability to additional holidays based on tenure
- NEST pension scheme
- In job qualifications
- Internal Incentive programme (over and above bonus scheme)
- Robust & structured training provided
- Free car parking & local access to transport links
- Employee Discount Scheme

**What are we looking for?**
- Personality is important - Listening & questioning skills, empathy, building rapport
- Upbeat, enthusiastic and friendly people
- Motivated to give excellent customer service and motivate others to do the same
- People who want to learn, grow & progress
- Be confident using a computer and phone
- Ability to work independently & also in a team
- Previous leadership experience

**What will you do?**
- Key Responsibilities:_
- Consistently delivering a satisfactory performance across all KPIs for the role
- Responsible for the day to day management, coaching and supervision of a team of collectors to ensure targets are met
- Ensuring collections teams are run to maximum efficiency
- Managing client and customer relations appropriately
- Ensuring all staff are trained and developed to meet business requirements
- Maintaining HR Records and chairing formal meetings
- Handling Escalation calls
- Creating monthly incentives to boost engagement within the team.

Any questions please do not hesitate to contact us on 0141 428 3990

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company pension
- On-site parking

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Work Location: In person

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