Client Services Supervisor
5 days ago
Company Description
Great Bear is a leading 3rd party logistics business providing a wide range of ambient warehousing services, shared-user and dedicated transport solutions to a wide variety of customers alongside offering a flexible mix of added-value services to simplify supply chain. We operate over 7 million sq.ft. of warehousing space across 30+ locations in the UK. Our distribution network spans all corners of the country.
Our Port Salford site are now recruiting for a Client Services Supervisor on a full time basis.
**Salary**: £28,000 Per annum
Working hours: Any 5 in 7 days (Rotating 07:00 - 15:00, 08:00 - 16:00 & 09:00 - 17:00)
**Job Description**:
The purpose of a Client Services Supervisor is to supervise the day-to-day administration of an external Client’s customer services. Working in a fast paced, friendly environment, providing a consistent professional and dedicated service focussing on client and customer satisfaction.
**Key Duties of a Client Services Supervisor**:
- Act as the key point of contact to all clients and liaise with external teams to find solutions to all queries.
- Support the client with coordination of customer promotional activities with regular contact with depots to ensure delivery schedule is met.
- Work closely with the coordinators and client to drive continuous improvement ideas within the team.
- Responsible for ensuring team SOPs are accurate and up to date by performing regular audits throughout the year.
- Daily KPI tracking to discuss with the client weekly and present at monthly reviews.
- Yearly auditing of team processes and reports.
- Regularly checking client product master data to ensure it matches customer requirements.
- Support coordinators and act as escalation for client in when issues may arise.
- Provide training for any new members of the team.
- Ensure positive client experience through high quality service and communication thereby attaining client retention.
**Qualifications**:
- Previous Customer Service experience in fast-paced organisation required.
- Strong Microsoft Excel and PowerPoint skills required.
- Previous experience working with SAP (Client’s system) is preferred.
- Strong communication skills, able to deliver accurate information.
- Excellent supervisory and motivational skills.
- Ability to prioritise and multi-task and work efficiently and calmly under pressure.
- High attention to detail / accuracy.
Additional Information
As part of its Drive to make Great Bear a great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.
Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.
Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:
- Competitive salary
- Competitive holiday entitlement
- Pension scheme
- Life Assurance
- Retail discounts via our benefit platform
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